Membership Services Administrator

5 hours ago

Randwick, New South Wales, Australia Australian Turf Club Full time $60,000 - $80,000 per year
THE AUSTRALIAN TURF CLUB STORY

With over 110 race days and a host of hundreds of Business and Social events every year, each of our five venues – Royal Randwick, Rosehill Gardens, Canterbury Park, Warwick Farm and Rosehill Bowling Club are uniquely exciting.

At the heart of our success is our People. At Australian Turf Club we are guided by our corporate values Collaborate, Care, Innovate & Achieve. We are one club by name and nature, empowering our people to lead from the front and deliver results in a safe and supportive workplace.

THE PERKS

  • The opportunity to work with a supportive and collaborative team,
  • Close and convenient location – easily accessible from public transport at Randwick,
  • Free parking at all venues,
  • Wellbeing program – fruit boxes, mental health talks, fitness challenges, massages and mental health services,
  • An additional day off per year for wellbeing leave,
  • Recognition for outstanding work through our reward & recognition program,
  • End of carnival team celebrations and social events,
  • Up to 14 weeks of paid Parental Leave,
  • Opportunities to give back to the community through our community engagement volunteering program.
THE OPPORTUNITY

The Membership Services Administrator will join our supportive, fun and dynamic Membership Team, acting as a liaison between our valued Members and the Club as well as working closely with the Ticketing Services Manager to meet the operational demands of our race days. The position will be a 6-month contract, Full-Time, based at Royal Randwick Racecourse.

Key objectives of the role include:

  • Acting as the first point of call for members by attending to phone calls and face to face enquiries as they arise;
  • Organising and maintaining the Member concierge desk which includes working a roster of race days;
  • Completing beginning and end of day procedures;
  • Carrying out data entry, recording, cleansing, audit, and maintenance in the membership database system;
  • Undertaking administrative activities associated with the annual membership renewal process;
  • Managing allocation, bookings and ticketing requirements;
  • Processing ticket requests as they arise including tickets for team member, sponsors, clients, members, and voucher redemptions.
THE RIGHT FIT

To be successful in the role, the right fit will possess:

  • Experience in a Membership or customer service-based organisation.
  • A collaborative and supportive work ethic.
  • A can-do pragmatic approach to problem solving with proven communication, customer service and presentation skills.
  • Previous Experience dealing with challenging customers and working in a customer service environment.
  • Possession of a driver's licence and car is preferred as travel to other venues is required.
  • Experience in Microsoft Dynamics CRM or similar CRM program and Office 360 would be an advantage.
  • Tertiary qualifications in a suitable discipline or equivalent experience would be an advantage.

If you believe you are the right fit and possess and can demonstrate our values day to day, then come join us. To apply, visit:

Applications close: Friday 07 October 2025

We look forward to reviewing your application.

Australian Turf Club is an Equal Opportunity Employer committed to creating and maintaining a workplace where our team members feel safe, valued and respected, regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We encourage all suitable candidates to apply.

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