Patient Experience Officer

Employment Type
: Permanent Full Time

Position Classification
: Administration Officer Level 5

Remuneration
: $76, $77,852.51 per annum plus superannuation

Hours Per Week
: 38

Requisition ID
: REQ604669

Applications close:
Sunday 28 September 2025

Patient Experience Officer
To be considered for this position you must be an employee of South Eastern Sydney Local Health District and its Affiliated Health Organisations.
The Role
The vision for South Eastern Sydney Local Health District (SESLHD) is 'exceptional care, healthier lives'. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

The Patient Experience Officer is a passionate, empathetic individual who cares deeply about people, particularly our vulnerable populations. This position is responsible for enhancing communication, particularly between the patient, families, carers and clinical staff.

The focus of the role is maintaining and improving the experience of patients/families within our Emergency Departments.

Where you'll be working
Prince of Wales Hospital and Community Health Service is a Level 6 Tertiary Referral Hospital with an inpatient bed base of 370. Each year we care for more than 70,000 patients in our Emergency Department and have around 50,000 admissions to the inpatient units. POWH offers an outpatient service and rural outreach service and provides more than 900,000 occasions of non-admitted patient care each year, including innovative virtual models of care. We have transitioned the majority of inpatient units and wards to the Acute Services Building (ASB) including a state of the art Emergency Department and Intensive Care Unit. POWH provides an exceptional staff experience and enhanced patient and family outcomes as a result of the provision of person-centred care.

Randwick Local council is renowned for our world-class beaches and supported by cafes and restaurants to tickle your taste-buds, Randwick's fascinating coastline and atmosphere will have you in awe the minute you arrive. Offering a mix of historic buildings, impressive beaches and coastal walks coupled with boutique restaurants, transport links and a vibrant nightlife, you'll never be short of things to do in this progressive community.

What We Offer

• A workplace culture with a foundation that promotes person centred care approaches and staff wellbing
• Orientation and supported transition into your new role
• Targeted clinical stream education programs affiliated with university partners
• Development pathways that are aimed at career progression
• Up to 12 allocated days off each year (for full-time employees) in addition to annual leave
• Salary Packaging options that reduce your taxable income and increase your take-home pay Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing
• Corporate health and fitness program, discounted gym memberships with a Fitness Passport
• Employee Assistance Program (EAP) for employees and family members
• Discounted Private Health Insurance

For more information on careers and benefits of working for SESLHD, visit our page.

Selection criteria

• Demonstrated extensive experience in customer service.
• Demonstrated resilience, flexibility and initiative.
• Excellent interpersonal skills, in particular the ability to interact well with all staff.
• Demonstrated ability to work independently with minimal supervision.
• Demonstrated capability to use technology or ability to learn, in particular using systems required in emergency departments, such as FirstNet.
• Sound negotiation skills.
• Demonstrated ability to problem solve.
• Demonstrated ability to work in a multidisciplinary team.

Need more information?

• Click here for the Position Description and SESLHD Expected Standards
• Find out more about applying for this position

For role related queries or questions contact Donna Robertson on

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristic including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments
NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email SESLHD-Recruitment-POWH- and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information For Applicants

• An eligibility list may be created for future vacancies
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description
• Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer

We do have an Aboriginal Employment Consultant that can also provide support (SESLHD-) and for additional information please visit our Stepping Up Website