Customer Service Manager

3 hours ago

Brisbane, Queensland, Australia Frontline Construction Australia Full time $80,000 - $120,000 per year

No need to apply, please call Desiree for a confidential chat on

About the Company

This successful company is a rapidly growing, Australian-owned business with an expanding pipeline of work As we continue to grow, we are looking to bring on a Customer Service Manager to join our team and help us maintain the high standards of service we're known for. Our team has a wealth of knowledge in providing top-notch plumbing solutions across commercial, industrial, and residential sectors. We pride ourselves on our excellent customer service and the exceptional skills of our team.

About the Role

This is an exciting opportunity for an experienced Customer Service Manager to join a well-established team in Brisbane. Reporting directly to the senior leadership team, you'll be responsible for leading and managing our customer service department, ensuring we deliver outstanding service across every customer interaction. You'll oversee the day-to-day operations of the customer service team, helping us create and implement policies, improve service processes, and resolve customer issues with a focus on excellence.

If you're passionate about leading a team and providing excellent customer experiences in a fast-paced environment, this role could be for you

Key Responsibilities

Your role will include, but not be limited to:

  • Leading and managing a team of customer service representatives to ensure high customer satisfaction levels.
  • Developing, implementing, and reviewing customer service policies and procedures to enhance customer experiences.
  • Monitoring key performance metrics and driving continuous improvements in service delivery.
  • Managing and resolving escalated customer complaints and issues promptly and professionally
Skills & Experience

To be successful in this role, you'll need:

  • Previous experience in a Customer Service Management or Team Leader role.
  • Exceptional communication and leadership skills.
  • Strong problem-solving ability with a solutions-focused mindset.
  • The ability to work effectively under pressure and manage a team in a fast-paced environment.
Culture

Our team is a supportive, customer-focused group that values communication, collaboration, and continuous improvement. We have a friendly and inclusive work environment where everyone's contribution is valued. We believe in fostering a workplace that is both dynamic and rewarding-while also having fun and supporting each other along the way.

Benefits

This role offers a competitive salary and benefits package, including:

  • Competitive salary based on experience.
  • Opportunities for ongoing training and career development.
  • A supportive and friendly team culture.
  • Free parking and a great office environment.
  • A chance to work with a forward-thinking company that values customer experience and employee growth.

About usFrontline Recruitment Group was established in 1995 and is made up of Industry specific verticals with specialist consultants working to help match great candidates with great career opportunities

Apply now by clicking the apply button below, or for a confidential discussion, reach out to Desiree Taylorat or via email at . Explore more opportunities and find your next role on our website:

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