Customer Services Manager

4 hours ago

Brisbane, Queensland, Australia P&C Partners Pty Ltd Full time $60,000 - $120,000 per year

The Client

We're recruiting for an experienced Customer Services Manager to lead two busy customer-facing teams within a award winning, high-performing, tech-driven organisation.

The Role

This is a hands-on leadership role overseeing call centre operations and customer account functions. You'll bring strong people management skills, a focus on service quality, and the ability to drive operational excellence in a complex, high-volume environment.

Responsibilities 

  • Lead, coach and support two team leads and their frontline teams
  • Oversee call centre operations to ensure service levels, quality and escalation handling are met
  • Manage customer account functions including payments, withdrawals and reconciliations
  • Maintain governance, accuracy and compliance across all financial operations
  • Use data insights and performance metrics to improve response times and customer outcomes
  • Partner with internal teams to streamline processes and enhance efficiency
  • Build an engaged, accountable and customer-focused team culture

About You

You're an experienced people leader with a background in call centre or customer service management. You enjoy developing others, improving processes, and maintaining high operational standards.

Ideally, you'll have:

  • Proven leadership experience across customer service or contact centre teams
  • Strong background in coaching, team engagement and performance management
  • Understanding of financial operations, reconciliations or compliance requirements
  • A mindset focused on improvement, efficiency and customer satisfaction

The Perks

  • 6-month fixed-term contract with possible extension
  • Hybrid work model (2–3 days in office, Brisbane)
  • Breakfasts and lunches prepared daily by an in-house professional chef
  • Modern CBD office with onsite gym, breakout spaces and regular team events
  • Free parking available
  • Supportive culture with genuine work-life balance and strong leadership backing

Apply Now

If you're a people-focused leader who thrives in a fast-paced customer environment, we'd love to hear from you.

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