Service Delivery Coordinator

2 weeks ago

Sydney, New South Wales, Australia Living My Way Full time $90,000 - $120,000 per year

Are you passionate about building a more inclusive world where people with disabilities live with greater choice, independence and control?

At Living My Way, we believe in working together to achieve our full potential, and that starts with our people.

We are seeking a dedicated and proactive Service Delivery Coordinator to lead our customer service delivery across all our services. If you're ready to make a meaningful difference and thrive in a purpose-driven role, we'd love to hear from you.

Why Join Us?

At Living My Way, you'll be part of a welcoming and values-driven team committed to empowering people with disabilities to live independently.

Here's what we offer:

  • A culture of professional development – we invest in your growth
  • Work-life balance – flexible arrangements that respect and value your time.
  • An inclusive and supportive environment - your unique perspective matters.
  • Not-for-profit salary packaging – increase your take-home pay
  • Additional leave benefits – RDOs, purchased leave, and leave loading
  • Free on-site parking – Menai Head Office
  • Hybrid working – enjoy a mix of office and remote flexibility

About Us

Living My Way is a trusted, member-based not-for-profit organisation with 30 years of experience supporting people with disabilities to live independently with choice and control.  Our commitment is to deliver exceptional service while empowering our members to achieve their fullest potential.

About the role

As a Service Delivery Coordinator, you'll play a vital role in our Operations team — the heart of our organisation. Your key responsibilities will include but not limited to:

  • Managing the full member journey, from initial qualification and onboarding through to delivering consistent, high-quality ongoing support.
  • Triaging and resolving member matters with empathy and efficiency
  • Ensuring all documentation and communications meet Living My Way's high standards
  • Collaborating with Support Workers, families, and stakeholders to ensure seamless service delivery
  • Participating in our on-call team to maintain continuity of services

From day one, you'll be encouraged to be yourself, contribute meaningfully, and perform at your best Individual uniqueness is respected and integrates diverse perspectives.

Your Skills and Experience

  • Experience in NDIS planning or a planning background in a similar industry
  • Strong understanding of NDIS, NDIA and DSOA frameworks
  • A strong member-first attitude and commitment to exceptional service
  • Clear and effective communication skills (written and verbal)
  • Analytical and report writing abilities
  • Proficiency in Microsoft Office and digital systems
  • A proactive and collaborative team mindset
  • Valid driver's licence and relevant compliance checks (NDIS WSC and WWCC)

What Makes This Role Rewarding?

Working with Living My Way means you'll contribute to empowering people with disabilities to live life on their terms. You'll also enjoy a range of benefit including:

  • Competitive above-award salary (SCHADS)
  • Hybrid work model
  • Rostered Day Off (RDO) program
  • Purchased leave options
  • Annual leave loading
  • Salary packaging benefits
  • Free on-site parking
  • Empowering Employment for People with Disabilities
  • Continuous learning and career development opportunities
  • Commitment to Diversity and Inclusion
  • Join us and be part of a team making a real difference — every day

How to apply

If you're looking for a role that's both challenging and rewarding, and you're passionate about making a difference, we'd love to hear from you.

Apply now with your CV and a brief cover letter explaining how your experience and skills align with this opportunity.

For further information, please contact Thomas Langley on or email 

Applications close Friday 12th September 2025

No agencies.

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