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Service Delivery Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeManagement Full time
Job Description

This role will oversee the coordination of all regional programs using formal project management office processes. The goal is to ensure timely and efficient delivery of facility management services in accordance with service levels and key performance indicators.

The primary objective is to serve as the single point of contact for clients in Sydney, while also providing remote support to Adelaide. This involves leading end-to-end programs from charter development to timeline management, status reporting, and stakeholder coordination across regions.

Main Responsibilities
  • Program Management & Coordination - Lead ANZ programs using formal PMO processes, including charter development, timeline management, status reporting, and stakeholder coordination across regions
  • Dual Site Management - Provide full-time on-site presence at Sydney location while delivering remote support and coordination for Adelaide site, ensuring consistent service delivery standards
  • Client & Stakeholder Partnership - Foster positive relationships with clients, contractors, and suppliers while managing satisfaction levels, preparing monthly reports, and delivering services per contract KPIs
  • Operations Management - Conduct daily site inspections, coordinate subcontracted services per maintenance plans, maintain computerized systems, and oversee third-party service delivery
  • Financial Management - Ensure site financial operations meet targets, manage purchase orders, track spending against budgets, and perform CAPEX/OPEX forecasting
  • Project Management - Take ownership of all IFM projects as single point of contact, perform capital planning, complete forecasting processes, and ensure timely project completion
  • Risk Management & Safety - Implement JLL operational risk management programs, maintain disaster recovery plans, and coordinate health, safety, security, and emergency procedures
  • Vendor Management & Procurement - Manage vendor relationships, maintain compliance records, negotiate service level agreements, conduct performance reviews, and ensure timely service delivery
  • Continuous Improvement & Technology - Evaluate operations for alignment with client priorities, implement best practices, maintain computerized systems, and support sustainability initiatives
  • Leadership & Team Management - Foster open communication, hold team members accountable to performance standards, develop customer-focused environments, and provide coaching and development
Requirements
  • Formal tertiary qualifications in one or more of the following: Management, Business, Operations/Project Management, Building/Facilities Management, or related discipline
  • Minimum five years of related experience
  • PgMP (Program Management Professional) certification preferred
  • Knowledge of building services and general building maintenance
  • Proficiency in Microsoft Office applications
  • Experience in multi-tasking various duties
  • Strong communication and presentation skills
What We Offer

We are committed to equal opportunity and building an inclusive workplace. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability, and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.