Order Fulfilment Coordinator

5 hours ago

Sydney, New South Wales, Australia SharkNinja APAC Full time $60,000 - $90,000 per year

Position Overview

We're looking for a proactive and customer-focused Order Fulfilment Coordinator to join our team In this role, you'll be the key contact for our retail customers, delivering Best in Class service, building strong relationships, and ensuring every interaction reflects our commitment to excellence.

You'll play an integral role in managing customer orders end-to-end. From processing and coordinating deliveries to troubleshooting and resolving issues with speed and care.

If you're someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in clear communication and teamwork, this is the perfect opportunity to make your mark

Here are some of the EXCITING things you will get to do:

  • Track inventory levels to support timely dispatch and avoid shortfalls
  • Coordinate the release of stock from warehouse for order fulfilment
  • Liaise with warehouse and logistics teams to ensure order accuracy
  • Provide a high level of service and communication to key internal and external stakeholders
  • Develop and grow positive relationships with our retail customer base
  • Proactive order management, investigations, and escalation
  • Processing of customer orders in timely and efficient manner
  • Overseeing daily delivery and pick ups for customer orders
  • Proven ability to work autonomously while also collaborating positively within a team environment
  • Work closely with our sales reps and warehouse team
  • General administration duties as required

Experience

  • Minimum of 2 years experience in a customer service operation with a similar scope and scale.
  • Additional prior experience in a logistics or sales function is beneficial.
  • Strong Microsoft office and CRM Systems Experience.
  • Zendesk experience desirable.
  • Excel as a proficient communicator both verbally and in written form, ensuring clarity and coherence in all interactions.

Your role in leading our success drivers & representing our unique mindset:

  • Lead us to be "RARELY SATISFIED"
  • Make things better each day; "PROGRESS OVER PERFECTION"
  • Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE,"
  • Deliver something great; "WINNING IS A TEAM SPORT"
  • Be clear and honest, "COMMUNICATING FOR IMPACT."

Explore SharkNinja On Our Social Channels

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