Supervisor Service Operations

7 hours ago

Sydney, New South Wales, Australia Vertiv Group Full time $80,000 - $120,000 per year
Description

Supervisor Service Operations is responsible for overseeing the management of both contract and non-contract orders, ensuring timely invoices and fulfillment to maximize revenue. This role involves monitoring orders backlog, purchasing service sales order items, and shipping available stock items on time. The manager will lead a team, cultivate strong customer relationships, and collaborate effectively with Service Sales, Service Operations, and Logistics to meet order KPIs and SLAs, while preventing penalties due to delays or process failures.

Responsibilities and Measurement Criteria with Time investment Needed on Each: 

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

  • Contract and Non-Contract Orders Management: Oversee the processing of all contract and non-contract orders, ensuring compliance with company policies and customer agreements.
  • Order Backlog Monitoring: Continuously monitor the orders backlog to prioritize and manage order fulfillment efficiently.
  • Timely Invoicing: Ensure all orders are invoiced accurately and on time, contributing to the company's revenue goals.
  • Purchase Order Management: Manage the purchasing of all service sales order items promptly to meet customer demands.
  • Shipping Coordination: Ensure all available stock items are shipped on time, coordinating with logistics to optimize delivery processes.
  • Revenue Maximization: Develop strategies to maximize revenue from service sales orders, identifying opportunities for improvement.
  • Team Management: Lead and motivate a team to achieve high performance, providing coaching, mentoring, and conducting regular performance evaluations.
  • Customer Relationship Management: Build and maintain strong relationships with customers, addressing inquiries and resolving issues to enhance satisfaction.
  • Cross Department Collaboration: Work closely with Service Sales, Service Operations, and Logistics to ensure effective cooperation and alignment with business goals.
  • KPI and SLA Compliance: Ensure that all orders align with defined KPIs and SLAs, actively preventing penalties due to delays or process failures.
  • Continuous Improvement: Identify areas for process improvement and lead initiatives to enhance operational efficiency and service quality.

Qualifications:

Required/ Minimum Qualifications:

  • Bachelor's degree in business management, operations, or related field.
  • 5+ years of experience in service revenue management, order processing, or a similar role.

Additional / Preferred Qualifications:

  • Proven experience in managing order backlogs and ensuring timely invoicing and fulfillment.
  • Strong skills in team management, customer relationship management, and cross-functional collaboration.
  • Excellent organizational and time management skills, with a focus on maximizing revenue.
  • Deep knowledge of accounting and financial principles, as well as local regulations.
  • Proficiency in order management systems, ERP software, and reporting tools.

Physical & Environmental Requirements: (To be used majorly for manufacturing jobs.)

  • None

Time Travel Needed: 

  • None

  • Supervisor Service Operations

    8 hours ago

    Sydney, New South Wales, Australia Vertiv Full time $80,000 - $120,000 per year

    Supervisor Service Operations is responsible for overseeing the management of both contract and non-contract orders, ensuring timely invoices and fulfillment to maximize revenue. This role involves monitoring orders backlog, purchasing service sales order items, and shipping available stock items on time. The manager will lead a team, cultivate strong...

  • Supervisor

    6 days ago

    Sydney, New South Wales, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationNSW - RockdaleJob Description SummaryConnectSydney are on the hunt for an experienced Supervisor to join the teamAbout the RoleConnectSydney, a dynamic joint venture between Service Stream, Boral and Tyco, will be delivering the Sydney Road Assets Performance Contract for the Harbour Zone in metropolitan Sydney. We are looking for talented,...

  • Electrical Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationNSW - Eastern CreekJob Description SummaryService Steam's M7 team are on the hunt for an experienced Electrical Supervisor to join our ranksAbout the RoleService Stream's M7 team is looking for an experienced Electrical Supervisor to join our growing team. In this role, you'll work closely with Inspectors, Field Personnel, the HSE Team,...

  • Field Supervisor, Telecommunications

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationNSW - Wetherill ParkJob Description SummaryAre you a seasoned leader in NBN infrastructure delivery with a passion for driving operational excellence and contractor performance? ServiceStream is seeking a dynamic Field Supervisor to oversee a large portfolio of NBN ODM Construction projects, lead field teams, and ensure high-quality,...

  • Supervisor Service Operations Power

    2 weeks ago

    Sydney, New South Wales, Australia Vertiv Full time $90,000 - $120,000 per year

    Vertiv is seeking to add aPower Supervisor Service Operationsto our high performing NSW teamWho we are:Nearly all aspects of our lives involve the use of technology. It's how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It's vital to human progress.Vertiv believes there's a better way...

  • Field Supervisor, Telecommunications

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationNSW - Wetherill Park Job Description SummaryAre you a seasoned leader in NBN infrastructure delivery with a passion for driving operational excellence and contractor performance? ServiceStream is seeking a dynamic Field Supervisor to oversee a large portfolio of NBN ODM Construction projects, lead field teams, and ensure high-quality,...

  • Field Supervisor, Telecommunications

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time $120,000 - $180,000 per year

    Primary LocationNSW - Wetherill Park Job Description SummaryAre you a seasoned leader in NBN infrastructure delivery with a passion for driving operational excellence and contractor performance?ServiceStream is seeking a dynamic Field Supervisor to oversee a large portfolio of NBN ODM Construction projects, lead field teams, and ensure high-quality,...

  • Supervisor Service Operations

    2 weeks ago

    Sydney, New South Wales, Australia Vertiv Full time $90,000 - $120,000 per year

    Responsibilities:Administration / Planning & ReportingProvide quotes for small works, T&M, installations and start-upsCollate paperwork, verify status and deliver all warranty returns to admin staff for processingSupport field personnel in the execution of their administrative taskPrepare and provide reports as requested by managementEnsure timesheets are...

  • Supervisor Service Operations

    1 week ago

    Sydney, New South Wales, Australia Vertiv Group Full time $80,000 - $120,000 per year

    DescriptionResponsibilities:Administration / Planning & ReportingProvide quotes for small works, T&M, installations and start-upsCollate paperwork, verify status and deliver all warranty returns to admin staff for processing Support field personnel in the execution of their administrative taskPrepare and provide reports as requested by managementEnsure...

  • Supervisor, Operations

    6 days ago

    Sydney, New South Wales, Australia VSE Corporation Full time $90,000 - $120,000 per year

    Location : Bldg, 725 Aerodrome Rd, Camden Airport NSW 2570, AustraliaSUMMARY:As an Operations Supervisor, the incumbent will lead a team of hourly associates in the execution of all shipping and distribution of our parts throughout the country to our customers. This role is also responsible for managing order fulfillment of customer orders.Duties &...