Customer Service Officer
4 days ago
Job no: 505628
Employment type: Full Time
Location: ACT, Newcastle, Maitland & Hunter, Sydney, Darwin, Brisbane, Adelaide, Hobart, Melbourne
Categories: Disability
About the Organisation
Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.
Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. If you're passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the Role
As the first point of contact for all calls and emails received for people seeking disability supports from Life Without Barriers, you will be responsible for responding in a professional, empathetic, efficient and timely manner, resolving queries or escalating and triaging calls as appropriate.
The successful candidate will have a background in community services to effectively provide person centred, trauma informed, empathetic communication over the phones as well as previous experience within a contact, call centre or high-volume customer service role to effectively handling a high volume of email and phone queries.
This is a 12-month full-time position that can be based anywhere within our national footprint with flexible hybrid work from home arrangements. Our National Disability Services line is open between 9am to 5pm (AEST).
Key Responsibilities
- Respond to customer enquiries via phone, email and web forms, providing introductory information, general advice, guidance and resources
- Refer enquiries and escalate urgent or complex issues appropriately to relevant Engagement Partners or LWB representatives
- Resolve issues by addressing customer complaints, troubleshooting problems and finding solutions
- Build rapport with customers, ensuring a person-centred and timely customer service approach across all interactions
- Work collaboratively with the Engagement Team and other stakeholders to ensure a smooth, responsive customer journey with optimised conversion
- Document interactions with customers and generate customer service analytics
- Assist in the creation, documentation and maintenance of user guides and other training resources
Skills & Experience
- Strong experience in providing timely and accurate customer service in a high transactional environment (e.g. call/contact centre)
- Experience working with telephone and data entry applications (Amazon Connects experience highly regarded)
- Experience in the disability or other community-based sector
- Accurate data entry skills, attention to detail and ability to work to deadlines and priorities tasks
- Demonstrated understanding, empathy and patience to provide person centred support to customers
- Strong written and verbal communication and customer service skills
Successful candidates will be required to clear probity checks including a National Criminal History Record Check and NDIS Worker Screening Check.
Benefits
- Do work that matters and have a positive impact on the lives of vulnerable people
- Up to $15,900 of your annual salary tax free through Salary Packaging
- Monthly rostered days off
- Flexible working arrangements, including work from home
- Join an organisation that champions diversity, inclusivity and equality
- Access to Fitness Passport (excluding NT)
How to Apply
Include your resume and covering letter in one document, click 'Apply' and follow the prompts. For any enquiries, please contact Kestra Caller at
Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit for information on our access and inclusion work and how to contact us directly.
Applications close at midnight on Sunday the 14th of September
Advertised: 03 Sep 2025 AUS Eastern Standard Time
Applications close: 14 Sep :55 AUS Eastern Standard Time
-
Customer Service Officer
2 weeks ago
Canberra, ACT, Australia Bendigo & Adelaide Bank Full timeOverviewIt starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to...
-
Customer Service Officer
3 weeks ago
Canberra, ACT, Australia Bendigo & Adelaide Bank Full timeOverviewIt starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to...
-
Customer Service Officer
3 weeks ago
Canberra, ACT, Australia MEGT (Australia) Ltd Full timeBased from Lambton or Fyshwick ACT, you'll be part of a united, fun, and close-knit team delivering exceptional service to both internal and external customers. Your savvy approach will shine as you manage inbound calls, emails, and administrative support, ensuring contracts are processed efficiently and assisting field staff to thrive in their roles.This...
-
Customer Service Officer
3 weeks ago
Canberra, ACT, Australia MEGT (Australia) Ltd Full timeBased from Lambton or Fyshwick ACT, you'll be part of a united, fun, and close-knit team delivering exceptional service to both internal and external customers. Your savvy approach will shine as you manage inbound calls, emails, and administrative support, ensuring contracts are processed efficiently and assisting field staff to thrive in their roles.This...
-
Customer Service Representative
5 days ago
Canberra, ACT, Australia Asset Construction Hire Full time $45,000 - $60,000 per yearAbout usEstablished in 2011, we are a locally owned and operated equipment hire company based in Canberra. We stock over 600 elevated work platforms, plant machinery and a variety of rental equipment. Our office is fast paced, friendly, with a strong focus on providing exceptional customer service and customer care.Who We're Looking ForOur team is...
-
Customer Service Representative
4 days ago
Canberra, ACT, Australia Soilco Pty Ltd Full time $45,000 - $65,000 per yearJoin the SOILCO Group and grow with The Life-Giving Soil CompanyThe SOILCO Group proudly unites three trusted names in organics recycling and landscape supplies: SOILCO, Corkhill Bros, and Martins Fertilizers. Each business has deep roots in its respective community, built on family values, industry expertise, and a shared passion for soil regeneration....
-
Customer Service Coordinator
4 weeks ago
Canberra, ACT, Australia UniLodge Full timeUniLodge Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Coordinator role at UniLodgeUniLodge Canberra, Australian Capital Territory, Australia3 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Coordinator role at UniLodgeGet AI-powered advice on this...
-
Finance and Procurement Officer L5
6 days ago
Canberra, ACT, Australia Australian Secret Intelligence Service Full time $90,000 - $120,000 per yearABOUT USASIS is Australia's overseas secret intelligence collection agency. Its mission is to protect and promote Australia's vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting intelligence relating to national security, international relations and economic issues. It also...
-
Customer Service Representative
6 days ago
Canberra, ACT, Australia IMB Bank Full time $41,490 - $86,000 per yearCasual ($41.49 per hr) - Mon to Fri Banking experience not required, excellent training provided Supportive team environment with great career pathways Are you ready to start a rewarding career in banking? We have an exciting opportunity for a Customer Service Representative to join our branches across the ACT region, providing great service and support...
-
Customer Service Representative
4 days ago
Canberra, ACT, Australia IMB Bank Full time $60,000 - $80,000 per yearMonday to Friday, casual ($41.49 per hr)Banking experience not required, excellent training providedSupportive team environment with great career pathways.Are you ready to start a rewarding career in banking? We have an exciting opportunity for a Customer Service Representative to join our branches across the ACT region, providing great service and support...