Customer Service Director

About the job Customer Service Director

Customer Service Director Defence

We are Fujitsu

Fujitsu has been a trusted partner to the Australian Defence Force for more than four decades, delivering mission critical ICT capabilities that enable Defence to defend, fight and win in a digital age.

This Customer Service Director role is a senior sales and relationship leadership role that will assist in shaping the strategic direction of Fujitsus Defence and National Security portfolio across Australia and New Zealand, ensuring our capabilities are aligned with sovereign priorities, the Defence Strategic Review and AUKUS commitments.

About the role

Ideally based in Canberra, the Director of Customer Service Defence will report to the Head of Industry for Defence and will be a proven sales leader with industry acumen and a strong relationship network across Defence.

Experienced in engaging senior Defence leadership, you will lead Fujitsus customer team for one of our large account engagements within Aust Department of Defence, influencing strategic priorities and driving operational outcomes. Leading multi-disciplinary teams operating at several Defence bases in Australia and supporting Defence personnel with their ICT requirements, you will drive the highest level of customer satisfaction and ensure above and beyond delivery of service.

Responsibilities:

• Lead and inspire the sales and customer relationship team across geographically dispersed sites for one of Fujitsus largest account engagements within Aust Dept of Defence.
• Drive growth through winning and leading strategic capture and bid activities for major Defence programs.

• Work closely with our delivery team to ensure service performance meets contractual, operational and customer expectations.

• Identify future opportunities and needs within this Defence account, establishing Fujitsu at the forefront of innovation within the market.

• Partner with primes, SMEs and academia to enhance Fujitsus role in the Defence ecosystem.

• Maintain and lead core activities within the customer account including performance reporting, monitoring of the contract and commercial arrangements, ensuring service delivery excellence and financial performance.
• Be a highly visible advocate for Fujitsu scale, capability and heritage every time we engage with industry and clients.

Requirements and Experience:

• 10+ years experience within leadership and management roles ideally within a Defence or Federal government organisation with a focus on customer and sales.

• Strong interpersonal skills with the ability to build collaborative working relationships with customers, suppliers and stakeholders.

• Strong written and verbal communication skills; and excellent

• NV1 Security Clearance.
• Previous experience working in Defence is highly desirable

Why Fujitsu?

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You -.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

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Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles - PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI ACT).