Casual Customer Service Agent

At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. 

NEXTDC is an exciting ASX 100-listed technology company, only 14 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer's digital infrastructure. 

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. 

Where Cloud lives and AI thrives 

As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you'll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you'll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have an opportunity for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week, from Monday to Friday, or as agreed with the potential to work at our site in Canberra.

Work the hours that work for you 

To be successful in this role you'll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.  
• Responsible for approving, accepting, and securely storing customer deliveries. 

Your proven commercial experience will see you bringing: 

• Excellent customer service skills, both over-the-phone and face-to-face 
• Highly developed interpersonal skills and communication skills, both written and verbal 
• Well presented with a professional and efficient manner 
• Strong time management skills with the ability to multitask 
• Ability to work independently; be proactive, organised, and diligent 
• Well-developed computer skills including MS Office Suite skills 
• High attention to detail and accuracy, methodical, and task oriented 
• Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance

What you bring: 

• Minimum of two years customer service experience preferred 
• Previous experience working within a service desk, call centre, or concierge environment (desirable) 
• Previous experience using ticketing/service management systems (desirable) 

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success.

• Opportunity to deliver landmark infrastructure projects shaping Australia's digital economy.  
• A values driven culture built on innovation, collaboration and growth.  
• Inclusive, diverse and values-driven working culture  
• Great opportunities to progress within our company (grow as we grow) 

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.