Customer Support Administrator

2 days ago

Fairfield, Australia Komatsu Australia Pty Ltd Full time $60,000 - $80,000 per year

Company description:

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Job description:

The Opportunity

Based at our Fairfield office, we are seeking Customer Support Administrator's for full-time and 12 month fixed-term opportunity. The Customer Support Adminstrator will provide a high standard of customer support to Komatsu's customers both internally and externally. This role will support and manage administration functions, clerical services & parts ordering to ensure effective and efficient operations for the business unit.

Key Responsibilities:

  • Customer calls are answered within the first 20 seconds and are dealt with during the phone call by providing advice, answering questions and taking orders. Calls to only be redirected or escalated when required.
  • Answering calls in accordance with Komatsu Customer Support Charter.
  • Responsible to provide phone assistance with all Marketing outbound campaigns undertaken.
  • Administration tasks, Reporting, purchasing, Email management, order processing

Role Located: Fairfield

What we are looking for:

  • Microsoft Office Package knowledge essential
  • Microsoft AX experience desirable (knowledge of Logistics and Inventory Systems is essential)
  • SAP, CRM, CTI & Excel Experience desirable (knowledge of purchasing system is essential)
  • Previous parts or mechanical knowledge (Desirable)
  • Previous experience in a customer service environment
  • Able to work public holidays and flexible roster patterns
  • Strong troubleshooting skills
  • Strong written and verbal communication
  • Team focused with the ability to be involved and interact.

Why work for us

Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
  • Financial: Income Protection Insurance provided through our company superannuation fund.
  • Career: Recognition, awards, flexibility, further education studies and internal career development.
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
  • Yearly Bonus: Potential to receive a yearly bonus.
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Ready to get started? Simply hit the apply now button

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.

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