Customer Success Officer

2 days ago

Sydney, New South Wales, Australia JS Careers Full time $80,000 - $120,000 per year

JS Careers is partnering with a fast-growing GenAI and data-led technology firm that works with major financial institutions to help them solve complex business challenges through intelligent automation, analytics, and next-generation AI solutions.

They've built a proprietary platform that's rapidly becoming a game-changer for risk, operations, and decision-making teams — and they're now looking for a
Customer Success Officer
to join their Sydney team.

This role sits at the intersection of
client delivery, relationship management, and commercial growth
, making it perfect for someone with a consulting, analytics, or financial services background who wants to step deeper into the world of AI.

What You'll Do

  • Support onboarding and implementation of a leading GenAI platform for enterprise clients
  • Build strong, trusted relationships across financial services stakeholders
  • Translate business needs into clear technical requirements for data and engineering teams
  • Monitor adoption, usage, and satisfaction metrics
  • Identify enhancement, upsell, and long-term value opportunities
  • Contribute to client presentations, demos, and success reporting
  • Work closely with senior Engagement Managers with a clear pathway into that role

About You

  • 2-4 years' experience in consulting, data analytics, tech, or financial services
  • Strong data literacy — comfortable interpreting and communicating technical concepts
  • Excellent communication and relationship-building skills
  • Commercially minded, proactive, and energised by client impact
  • Thrives in a fast-moving, innovative environment
  • Ambitious, with interest in progressing into Engagement Manager/leadership roles

Why This Role Is Different

You'll be part of a highly collaborative, high-trust team working directly at the forefront of applied AI.

Expect exposure to major FS clients, complex problem-solving, and real career acceleration in one of the most exciting spaces in technology right now.

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