Customer Success Manager

6 hours ago

Sydney, New South Wales, Australia 4Twenty Consulting Full time $120,000 - $150,000 per year

Customer Success Manager

Full-Time | Hybrid Work Environment

We're hiring for a Customer Success Manager for my SaaS vendor. They are a analytics software , user experience, Mar-Tech solution, going through great growth

Some of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc. You'd be looking after 30-45 accounts. KPIs on retention and churn.

Offers a competitive base + super + 30% bonus + uncapped commission on upgrades + Equity options.

Seeking an experienced Customer Success Manager to join the team and lead the ongoing success of key customer relationships. This role is ideal for someone with a background in SaaS who is excited about scaling success operations and making a real impact. You'll be the main point of contact for a portfolio of strategic accounts, ensuring clients achieve meaningful results while identifying opportunities for growth and deeper engagement.

This is a strategic, hands-on role that involves both high-level relationship management and the day-to-day execution of customer success initiatives.

Ideal Background & Experience

  • 3+ years of experience in Customer Success or Account Management, SaaS or digital optimisation
  • Experience with enterprise accounts
  • Demonstrated ability to manage and deliver on customer-focused projects
  • Analytical thinker with a proactive approach to solving problems and driving outcomes
  • Strong communication skills, both verbal and written
  • Comfortable in a dynamic, fast-paced environment

On Offer

  • Full-time permanent role with a hybrid work model (office and remote)
  • Competitive salary and equity opportunities
  • A collaborative, forward-thinking team culture
  • Opportunity to contribute directly to the growth and direction of the business

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