Customer Success

4 days ago

Sydney, New South Wales, Australia Bauerfeind Australia Full time $60,000 - $90,000 per year

About Bauerfeind

Bauerfeind is a global leader in premium medical and performance supports — trusted by clinicians, athletes and everyday Australians for nearly 100 years.

With German engineering and a passion for movement, we create products that help people move better, feel better, and live a pain free life.

The Role

As a Customer Success & Retail Associate, you'll be the face of Bauerfeind — combining expert product knowledge with a passion for helping people. This is a hands-on, customer-focused role that blends retail, customer service and relationship support.

1. Retail & Product Expertise

Guide customers to find their perfect fit — whether it's a brace, compression garments or performance support.

You'll deliver a premium experience from start to finish: understanding their needs, making tailored recommendations, and ensuring every customer leaves with confidence and comfort.

2. Customer Support

Manage enquiries via our ticketing system and phone, offering professional, solutions-focused assistance.

From product questions to troubleshooting, you'll provide thoughtful guidance and ensure each customer enjoys the same level of care they'd expect from a world-class brand.

3. Partner Support

Work closely with our health care partners to ensure their patients receive the best support during their journey to recovery and living a pain free life. You'll nurture ongoing partnerships built on trust, service and shared passion for helping people move freely.

You'll work across our North Ryde HQ and Sydney Flagship store. Saturday availability is preferred.

About You

You don't need years of experience — just the right mindset and enthusiasm to grow with us.

You're someone who:

  • Has a positive, caring attitude and genuine interest in helping others
  • Enjoys variety and moves easily between in-person and office-based work
  • Is confident using technology and learning new systems
  • Has an interest in health, fitness, or human movement
  • Brings energy, curiosity and a team-first approach

Experience in retail, customer service, or healthcare is a plus — but full training is provided.

What's in It for You

  • Competitive salary + staff discounts
  • Comprehensive training across retail, products and customer success
  • Exposure to multiple areas of the business
  • Supportive, people-focused culture with genuine opportunities for growth
  • Pathways into customer success, partnerships and sales or retail leadership

How to Apply

If you're looking for a role with purpose, variety and real impact, we'd love to hear from you. Submit your resume and apply now

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