Customer Success Specialist

2 weeks ago

Sydney, New South Wales, Australia SALT SEARCH PTY LTD Full time

Customer Success Specialist (Paternity Leave Contract)

HR Ai tech company | Sydney HQ | Hybrid | Urgent Hire

Our client is a HR Ai tech company, and they are reinventing the way organisations hire and engage talent. We are looking for an experienced Customer Success Specialist to join the company on a paternity leave contract. If you have a passion for tech and Ai solutions and love solving problems, building relationships, and working with world-class technology we'd love to hear from you.

About the Role

As a Customer Success Specialist, you'll be the heartbeat of our client experience. You will work closely with our enterprise customers, helping them implement, optimise, and get the AI recruiting platform. You will build lasting partnerships, drive adoption, and ensure every interaction adds value.

What you will be doing

  • Own relationships with key enterprise clients and serve as their trusted advisor
  • Lead onboarding, training, and implementation of Ai HR/Recruitment solutions
  • Partner with product and tech teams to deliver seamless customer outcomes
  • Monitor usage, anticipate needs, and proactively drive engagement
  • Troubleshoot challenges and identify opportunities for growth and efficiency

What You Bring

  • Proven experience in Customer Success, Account Management, or SaaS support (ideally in HR Tech or Talent Acquisition solutions)
  • Exceptional communication and relationship-building skills
  • Ability to translate complex ideas into clear, actionable insights
  • Tech-savvy and comfortable with modern software tools
  • A self-starter mindset with the ability to thrive in a fast-moving, dynamic team

The Details

  • Contract: Maternity Leave (approx. 9-12 months)
  • Location: Sydney HQ | Hybrid (2-3 days in office)
  • Start: ASAP - Urgent recruitment
  • Offering $110K + super (paid annual holiday and public holidays)

Why Join?

  • Work with cutting-edge AI and HR technology
  • Join a passionate, collaborative global team that loves to innovate
  • Flexible hybrid environment with real autonomy (50% in the office)
  • A company culture that celebrates curiosity, creativity, and customer success

How to apply:

Ready to explore this exciting opportunity? Click Apply now to submit resume or

For a confidential chat, please call/text Toni on and we'll return your call promptly.

We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Quandoo Full time

    Company Description Interested in working for a global SaaS provider in the hospo tech space?  Quandoo is looking for a tenacious and results-driven customer success specialist to join the teamQuandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia DoorDash Australia Full time

    About the TeamThe Customer Success Team at DoorDash's In-Store division is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders,...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Sadie Full time

    DescriptionAbout SadieSadie is transforming how restaurants engage with their customers using AI-powered voice technology. Our intelligent voice agent, Sadie, answers phone calls 24/7 to take bookings, manage reservations, answer FAQs, promote specials, and drive upsells—all without putting pressure on front-of-house staff. Sadie integrates with the...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Mable Full time

    HomeMade, Mable, Leap In And Mable Direct Are Entities Under The Attain Healthtech Group Of Companies. While Our Companies Are Diverse, Three Similarities Bind UsWe exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of careWe believe in technology as an...

  • Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia N-able Full time

    Why N-ableAt N-able, we're not just helping businesses be secure —we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Technology Group Full time

    About UsWe're proud to beAustralia's #1 Technology Great Place to Work 2025 for the second year runningThis is in addition to beingGreat Place to Work Certified 2024.We've also won the2024 Gallup Exceptional Workplace Award globallyMacquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Luminance Full time

    This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.A unique...

  • Marketing and Communications Specialist

    1 week ago

    Sydney, New South Wales, Australia HR Success Full time

    Think strategically, deliver tactically?Work as part of an established teamPart time opportunity with flexibilityAbout UsWild Hive is a powerhouse team of 50 marketing, media, digital, content, and fundraising specialists—working as a virtually integrated team from all over Australia.We're a vibrant, cross-functional marketing and creative agency...

  • Category Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    ICT Category Specialist - TelecommunicationsDCS Grade 9/10 , base salary of $129,464 - $142,665 plus superannuation and leave loading1x Ongoing/permanent opportunity in the Telecommunications Procurement category in ICT Category Management teamLocation: McKell- Sydney, for at least 50% of the working days in a fortnight. Flexible working arrangements...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Randstad - Banking & Financial Services Full time

    Full-Time Contact Centre Specialist - 6 Month Contract - Big4BankThis is an excellent opportunity for a highly motivated individual seeking a stable, full-time role within a large and supportive 24/7 Contact Centre team. No previous experience is required. The successful candidate will possess strong communication skills and a commitment to learning....