Customer Success

24 hours ago

Sydney, New South Wales, Australia Talent Full time $120,000 - $180,000 per year

Client Success Manager Lead

Role Overview

Join a rapidly expanding fintech transforming how brands access capital. As the Client Success Manager Lead, you'll oversee and develop a team of high-performing Client Success Managers, ensuring they deliver exceptional client outcomes. You'll coach, motivate, and scale the team while refining processes to drive efficiency and performance. This is a leadership role for someone who thrives in fast-paced, collaborative environments and loves building teams that overachieve.

Key Responsibilities

  • Lead, mentor, and scale a high-performing Client Success team
  • Implement and improve account management processes to boost client growth
  • Drive sales excellence and efficiency through data and automation
  • Collaborate cross-functionally with Revenue Operations, Enablement, and Sales
  • Hire, train, and inspire team members to exceed individual and collective targets

Key Requirements

  • 3+ years' experience managing full-cycle sales or account management teams (ideally Fin-Tech/SaaS)
  • Strong financial literacy/business acumen is highly advantageous
  • Proven success in hitting and exceeding sales or retention targets
  • Strong coaching and leadership track record with scaling teams
  • Analytical mindset with the ability to make data-driven decisions
  • Excellent communication and stakeholder management skills
  • Experience in start-up or scale-up environments preferred
  • Familiarity with MEDDICC or solution-selling frameworks desirable
  • Degree qualified (preference for business/economics backgrounds)

Benefits

  • 25 days of annual leave plus public holidays
  • Private healthcare, life insurance, and critical illness cover
  • Equity participation-be part of the company's success story
  • Pension plan and comprehensive family leave policies
  • Global flexibility: work remotely for up to 60 days a year
  • Hybrid working options in multiple global offices

Why Join
Lead a passionate team in one of the fastest-growing fintechs globally. You'll shape the future of brand financing while enjoying genuine autonomy, world-class benefits, and opportunities for global growth.

Desired Skills and Experience
Leadership, Coaching, Account Management, FinTech Sales, Player-Coach Experience, Team Development, Process Improvement, Data-Driven Decision Making, Stakeholder Management, Cross-Functional Collaboration

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