Customer Service Supervisor

2 days ago

Brisbane, Queensland, Australia River Sands Pty Ltd Full time $90,000 - $120,000 per year

About the Company

River Sands is a proudly Australian-owned company with a history dating back to 1974. As part of the Neumann Group, we've grown into a leading manufacturer and supplier of specialised products across construction, hardware, plumbing, sports turf, water treatment, and mining. With factories in Brisbane and Townsville and a presence across Australia, River Sands offers the scale of a large enterprise with the warmth of a family-run business.

At River Sands, you'll be part of a close-knit team that supports each other and celebrates success. If you're looking for a workplace that values stability, growth, and a genuine sense of belonging, River Sands is the place to grow your career.

The Role

We're looking for an experienced, hands-on Customer Service Supervisor to manage our skilled customer service team at our Loganholme office. In this role, you'll oversee the processing of phone and email orders and coordinate deliveries through 18 transport providers, ensuring timely delivery from warehouses nationwide. With over 3,000 orders each month, this role combines leadership, logistics coordination, and continuous process improvement in a fast-paced environment.

Key Responsibilities

  • Process orders across five product groups using Pronto ERP
  • Lead, coach, and support a high-performing customer service team
  • Identify and implement process improvements within the invoicing and operations teams
  • Collaborate with factory operations to streamline order processing
  • Provide backup support during staff leave
  • Liaise with transport providers to resolve issues and expand delivery capabilities
  • Assist in ensuring transport partners meet Chain of Responsibility compliance standards

What You'll Bring

  • Proven experience in fast-paced invoicing and freight coordination
  • Strong data entry skills and a keen eye for detail
  • Lateral thinking and problem-solving skills to manage competing priorities
  • Confidence using CRM systems (Pronto experience a plus) and Microsoft Office
  • Willingness to learn and grow within a supportive environment
  • Ability to lead by example and foster a positive, customer-focused team culture
  • A collaborative mindset with the ability to motivate and coach others

Why Join River Sands

  • Supportive team culture with a genuine sense of belonging
  • Stable, full-time role with regular hours & no weekend work
  • Competitive salary and opportunities for growth
  • On-the-job training and development provided
  • Be part of a business that values quality, innovation, and people

Bring your leadership, initiative, and customer service expertise to a team that values collaboration and growth. Make your mark at River Sands – apply today

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