Service Supervisor

1 week ago

Brisbane, Queensland, Australia Vertiv Full time $80,000 - $120,000 per year

Job Description
Position Summary/Objectives of Incumbent:
Manage customers' (Internal & External) and staff requirements related to the day-to-day delivery of maintenance

services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

Major Activities To Be Performed
Administration / Planning & Reporting

  • Provide quotes for small works, T&M, installations and start-ups
  • Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
  • Support field personnel in the execution of their administrative task
  • Prepare and provide reports as requested by management
  • Ensure timesheets are entered in the system correctly.
  • Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

  • Coordinate and schedule the general duties of power staff and subcontractors
  • Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
  • Respond to customer requests for minor quotation or service advice within a timely manner.
  • Respond within 24 hours to any staff initiated "Client follow-up" requisitions for additional work.
  • Assist Customer Engineers with complex technical problems
  • Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
  • Carry out Customer Engineer audits as required by company policy.

WHS, Environment and Quality

  • Take all necessary steps to ensure OH&S requirements are adhered to.
  • Ensure adequate PPE is provided
  • Report all incident / injury on time

Employees reporting to Incumbent: Nil

Main Contacts Within Company

  • Warehouse/inventory management staff
  • Service Technical Support
  • Safety Manager
  • Sales Staff
  • Service Adm Support Staff

Main Contacts Outside The Company

  • Customers
  • Subcontractors
  • Vendors

Requirements
Education/Qualification:

  • Electrical or Electronics Trade qualification
  • Supervisory/management qualification

Specialist Knowledge

  • Interpersonal and relationship management skills
  • Communication skills and commercial acumen

Practical Experience

  • Proficiency in Microsoft Office applications
  • Proven track record within the power industry managing a field service team

Personal Characteristics

  • Customer-centric
  • Team player
  • Well organised
  • Solution oriented

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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