
Services Officer
7 hours ago
Services Officer- Echuca
Permanent, Part time
- Make a difference to someone's day
- Gain a Cert 3 in Customer Rail Operations
- Help connect Victorians through safe, reliable and accessible transport.
V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.
About the role
As a Services Officer, your primary base will be the Echuca station, but you may also need to work between Mildura and Echuca based on your roster and business needs. Your key responsibilities include delivering outstanding service to V/Line customers and maintaining safety on and around the rail.
You will sell Myki and V/Net tickets, make announcements at the platform, assist passengers, and ensure the station and its facilities are clean. Additionally, during planned and unplanned disruptions, you will help coordinate bus replacements and facilitate safe, timely train departures.
This is a full-time, ongoing role with a 24/7 roster. Depending on scheduling and business needs, you may need to report to and work from various stations along the Echuca line within 80 km of your Home Depot or residence.
Key accountabilities include:
- Communicate accurate and timely information to customers, ensuring coach replacements are organised where required
- Ensure safety on and around the station, for customers, colleagues, and yourself
- Carry out platform and customer service duties as required
- Complete Myki and V/Net ticket sales and seat reservations
About you
Previous experience in face-to-face customer service and an operational environment is an advantage. So is having good situational awareness along with demonstrating that you value safety and make it a key workplace priority.
Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.
Our ideal candidate will possess the following:
- Strong verbal & written communication skills
- Ability to adapt to changing environments
- Strong focus on safety culture
- Successful completion of Year 10 (minimum)
- Victorian Driver Licence
- Willingness & ability to travel to other stations, to provide service along the line
- Previous face-to-face customer service experience and a demonstrated commitment to workplace safety
- If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
- Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
Why V/Line
In addition to free myki travel, we offer:
- Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or for confidential support.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.
We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.
At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.
Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023
-
Office Assistant
4 hours ago
Echuca, Victoria, Australia Scentral Flavours and Fragrances Full time $45,000 - $65,000 per yearOffice Assistant – Full TimeLocation: MoamaJoin a fast-growing local manufacturing company in Moama as our new Office Assistant. This is a varied, full-time role in a supportive team environment — perfect for someone who enjoys variety, thrives in a busy workplace, and takes pride in providing excellent support to both customers and colleagues.About the...
-
Administration Officer
2 weeks ago
Echuca, Australia Catholic Education Diocese of Rockhampton Full timeOverview We are looking for an enthusiastic individual to fill a full-time permanent position as an Administration Officer in our Service Department at our Echuca Dealership which services, repairs and maintains a large range of industry leading John Deere equipment. Full training will be provided. The Role You will be responsible for performing a range...
-
Environmental Health Officer
7 days ago
Echuca, Victoria, Australia Campaspe Shire Council Full time $94,344 - $102,835 per yearTenure: Part time / Temporary contract (12 months)FTE: 36 hours per week Location: EchucaRemuneration: $94,344 to $102,835 pa (pro-rata) + superannuation & leave loadingJoin Our Team as an Environmental Health OfficerCampaspe Shire Council is seeking a motivated and community-focused Environmental Health Officer to join our Environmental Health Team. In this...
-
Services Officer
7 days ago
Echuca VIC, Australia VLine Full time $60,000 - $80,000 per yearServices Officer- EchucaPermanent, Part timeMake a difference to someone's dayGain a Cert 3 in Customer Rail OperationsHelp connect Victorians through safe, reliable and accessible transport.V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and...
-
Customer Service Officer
2 days ago
Gannawarra, Victoria, Australia Gannawarra Shire Council Full time $104,000 - $130,878 per yearCasual - Customer Service Officer (Kerang/Cohuna)Council is seeking an approachable, customer-focused individual to join our dynamic team as a Casual Customer Service Officer. As the first point of contact for our community, you'll play a key role in delivering exceptional service and support.If you enjoy working in an environment where no two days are the...
-
Security/loss Prevention Officers
2 days ago
Victoria Park, Australia Baaz Security Services Full timeIf you have passion for security and ability to provide high quality of customer service while maintaining the safety and security of the client, then this could be the job for you! We are currently seeking highly motivated and experience loss prevention officers for major retail store across Geraldton WA. - WA security officers license required, - Work...
-
Customer Service Officer
4 days ago
Echuca VIC, Australia Escare Holdings Full time $45,000 - $65,000 per yearWho we are: Cadell Food Service is a family owned and operated food wholesaler and distributor of over 4,500 varieties of food products to restaurants, cafes, hotels, clubs, pubs, caterers, and more throughout Country Victoria and Melbourne. Successfully operating for three decades, we have built an incredible reputation for delivering the highest quality...
-
Quality Improvement Support Officer
2 weeks ago
Echuca, Australia Echuca Regional Health Full timeQuality Improvement Support Officer - Safer Together ProgramSalary: $3,217.60 p/f + Super + Salary PackagingSupport for career progression and developmentA strong attitude to teaching and learningA dynamic and growing health service that embraces new technologiesThe PositionJob Reference: 3002Position Title: Quality Improvement Support Officer - Safer...
-
Quality Improvement Support Officer
2 weeks ago
Echuca, Australia Echuca Regional Health Full timeQuality Improvement Support Officer - Safer Together ProgramSalary: $3,217.60 p/f + Super + Salary PackagingSupport for career progression and developmentA strong attitude to teaching and learningA dynamic and growing health service that embraces new technologiesThe PositionJob Reference: 3002Position Title: Quality Improvement Support Officer - Safer...
-
Casual Merchandiser
12 hours ago
Echuca, Australia CGL - Retail Services Full time**Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and...