Services Officer
7 days ago
Services Officer- Echuca
Permanent, Part time
- Make a difference to someone's day
- Gain a Cert 3 in Customer Rail Operations
- Help connect Victorians through safe, reliable and accessible transport.
V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.
About the role
As a Services Officer, your primary base will be the Swan Hill station, but you may also need to work between Mildura and Echuca based on your roster and business needs. Your key responsibilities include delivering outstanding service to V/Line customers and maintaining safety on and around the rail.
You will sell Myki and V/Net tickets, make announcements at the platform, assist passengers, and ensure the station and its facilities are clean. Additionally, during planned and unplanned disruptions, you will help coordinate bus replacements and facilitate safe, timely train departures.
This is a full-time, ongoing role with a 24/7 roster. Depending on scheduling and business needs, you may need to report to and work from various stations along the Swan Hill line within 80 km of your Home Depot or residence.
Key accountabilities include:
- Communicate accurate and timely information to customers, ensuring coach replacements are organised where required
- Ensure safety on and around the station, for customers, colleagues, and yourself
- Carry out platform and customer service duties as required
- Complete Myki and V/Net ticket sales and seat reservations
About you
Previous experience in face-to-face customer service and an operational environment is an advantage. So is having good situational awareness along with demonstrating that you value safety and make it a key workplace priority.
Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.
Our ideal candidate will possess the following:
- Strong verbal & written communication skills
- Ability to adapt to changing environments
- Strong focus on safety culture
- Successful completion of Year 10 (minimum)
- Victorian Driver Licence
- Willingness & ability to travel to other stations, to provide service along the line
- Previous face-to-face customer service experience and a demonstrated commitment to workplace safety
- If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
- Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
Why V/Line
In addition to free myki travel, we offer:
- Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or for confidential support.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.
We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.
At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.
Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023
-
Network Services Officer
5 days ago
Echuca, Australia Service Stream Full time $60,000 - $90,000 per yearPrimary LocationVIC - Echuca Job Description SummaryService Stream's Maintenance Division is currently seeking a Civil Maintenance Worker to join our growing team About the RoleCivil Maintenance Worker will safely deliver the physical field aspects of planned and reactive water & wastewater maintenance, and minor projects under the direction of the...
-
Customer Service Officer
2 weeks ago
Echuca, Victoria, Australia Campaspe Shire Council Full time $73,000 - $77,000 per yearCustomer Service OfficerTenure: Temporary (12-month contracts)Remuneration: $73,678 to $77,339 (pro-rata) + superannuation & leave loading2 Opportunities Available:Tongala & Rochester:Part time - 24 hours per week (Monday, Thursday and Friday)Echuca & Kyabram: Full timeDo you take pride in providing exceptional customer service and thrive in a diverse,...
-
Services Officer
2 days ago
Echuca, Victoria, Australia VLine Corporation Full time $60,000 - $80,000 per yearServices Officer- EchucaPermanent, Part timeMake a difference to someone's dayGain a Cert 3 in Customer Rail OperationsHelp connect Victorians through safe, reliable and accessible transport.V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and...
-
▷ 3 Days Left: Network Services Officer
3 days ago
Echuca, Australia Service Stream Full time# **Primary Location**VIC - EchucaService Stream’s Maintenance Division is currently seeking a Civil Maintenance Worker to join our growing team.# **About the Role**Civil Maintenance Worker will safely deliver the physical field aspects of planned and reactive water & wastewater maintenance, and minor projects under the direction of the Area Coordinator in...
-
Financial Planning
2 days ago
Echuca VIC, Australia Rich River Wealth Full time $25,000 - $65,000 per yearA boutique Financial Planning business with offices in Echuca, Swan Hill and Bendigo is currently seeking a Trainee to join their team in the Echuca office, providing high quality service to our valued clients.The successful candidate must have excellent computer skills, attention to detail and be natural talking with people.About the roleCustomer service...
-
Security Officer
1 week ago
Cheltenham VIC, Australia TRIDENT SERVICES AUSTRALIA Full time $60,000 - $80,000 per yearFlexible shifts across a 24/7 rotating rosterAward pay + penaltiesWork at a busy, high-profile retail siteSecurity Officers - Westfield Southland We are currently seeking reliable and licensed security officers to join our team on a casual basis.As a Security Officer at Southland, you'll play a key role in creating a safe, welcoming environment while...
-
Echuca, Australia APM Full time**Why join APM?** APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of...
-
Clinical Aged Care Assessor
7 days ago
Echuca, Australia Bendigo Health Full time**Work in an environment that offers**: - An opportunity to work with a leading regional health service - An ability to live and work in a vibrant regional setting - A dynamic and growing health service that embraces new technologies **The Position** **Job Reference**: 2576 **Position Title**:Clinical Aged Care Needs Assessor **Classification**: VF9,...
-
Support Service Officer
1 week ago
Macedon VIC, Australia Benetas Full time $60,000 - $80,000 per yearGisborne & Macedon Regions, VIC, AustraliaAdministration / Customer ServiceMaximum TermClosing on: Nov Empowered to ShineJoin our team of 2,000+ people making a positive difference to over 15,000 senior Victorians through aged care services. As a respected not-for-profit organisation, we're transforming the experience of ageing through collaboration, new...
-
Care Partner
3 days ago
Echuca VIC, Australia Intereach Full timeSalary:From $88,090/year + Super + Salary PackagingLocation:EchucaEmployment Type:FP - Full-Time PermanentDepartment:Care Partner VICClosing Date:31 Oct 2025The Care Partner – CSHP, is responsible for accepting referrals, arranging and facilitating the delivery of in-home services and supports for people assessed as eligible to receive Commonwealth Home...