Admissions Coordinator/Customer Service Consultant I Echuca Victoria

Ready for a new career adventure?

Join Bupa Aged Care and be at the heart of it in Echuca.

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you're absolutely supported to do just that

Embrace Echuca, Victoria – a town that harmoniously blends heritage, nature, and a close-knit community spirit. Immerse yourself in the rich Indigenous culture of the region, with the nearby Yorta Yorta Nation contributing to Echuca's unique identity.

Enjoy the picturesque Murray River and experience the warm and welcoming community, where locals take pride in their town and readily extend a friendly hand to newcomers.

To learn more about our beautiful care home visit:

About the Role

 As the Admissions Coordinator referred to as a Customer Services Consultant (CSC) at Bupa you will play a pivotal role in welcoming and onboarding new residents into our Care Home. Working closely with the General Manager and the Centralized Admissions team, you will lead and continuously refine the end-to-end admissions journey, from initial enquiry through to arrival. You will be the primary point of contact for prospective residents and their families, conducting tours and facilitating a smooth transition into our home. A strong background in aged care sales will be highly advantageous. In addition, you will collaborate with our fellow CSC to support general administrative functions across all areas of the home's operations.

No sponsorship available.

The Benefits

• Free select health insurance products for you and your immediate family up to $5.5k
• 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
• VIVA Happier & Healthier - our employee wellbeing program. We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
• Career development; You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

Duties

• Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
• Management of resident administration including enquiries, admissions and maintaining occupancy targets
• Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
• General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
• Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
• You be responsible for manning the main reception desk and other tasks as directed by the General Manager

Skills and Experience

• Previous experience gained in a similar role
• Strong sales experience in the aged care sector an advantage
• Intermediate to advanced skills across the MS Office Suite
• Highly developed organisation and time management skills
• The ability to solve problems independently
• Excellent communication and interpersonal skills
• Minimum of a Cert III in Business Administration or equivalent experience
• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Be at the Heart of It– your new team is ready to welcome you

Just so you know, everyone will be required to complete pre-employment checks as part of the application process

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.