Business Development Representative

We are Lumin, a profit-for-purpose company with global ambitions, dedicated to making a positive impact on the world. Our mission is to 'Make Lives Brighter' for vulnerable people by simplifying access to technology. To help our team reach the next level, Lumin is actively looking for a Business Development Representative.

About Lumin

In today's world, social isolation is a pressing issue, especially for the elderly and those with cognitive or physical challenges. Ensuring that vulnerable people can live safely and independently at home has never been more important, whether they live alone in their family home or as part of a retirement or aged-care community.

As a team of smart, dedicated and passionate individuals we have made it our mission to tackle this challenge head-on. We've done this by building a remarkable ecosystem of cloud services, apps and devices with our unique Lumin Screen at the very heart of our client's homes, all designed to 'Make Lives Brighter'.

We've made the benefits of technology accessible to even the most tech-shy individuals. From home automation and emergency duress systems to voice-activation, VoiP, messaging, and calendar and medication management – our comprehensive platform caters to diverse needs.

We also help ease the burden for their supporters, carers, and home care / retirement village providers. Available as an app or large screen device, Lumin offers unparalleled operational efficiencies and age-in-place options for our older generation as their needs change over time.

We're scaling up Join a fast-growing team with real impact

As we continue to grow, we're seeking talented individuals to join our close-knit team and help us reach the next level. This role offers you the unique opportunity to work on a product that encompasses hardware, cloud software, and multiple app platforms. Your efforts will have a direct impact on improving the lives of vulnerable communities.

Position:

To help us reach our next stage of growth, we are looking to strengthen our team with an experienced Business Development Representative.

Location:

Australia Based – Preferably Victoria (hybrid / remote)

Reports to:

Chief Operating Officer

Job Summary:

The Business Development Representative will contribute to and execute Lumin's business growth strategy. This role requires a problem-solver with experience in B2B and B2C sales, preferably in age-tech solutions.

The ideal candidate is a communications chameleon, who can seamlessly adapt to different audiences. From having pragmatic, solution-oriented conversations with organisations to empathetically advising families on the support their loved one needs to live independently.

The primary responsibility is to manage inbound leads and build a dialogue with seniors, families, and Care Providers to explain the benefits of Lumin, including funding opportunities through the Australian Government's Support @Home Program.

Key Responsibilities:

• Collaborate with the sales and marketing team to create campaigns that support sales initiatives and new client acquisition.

• Identify and qualify potential leads through research and outreach.

• Organise product demonstrations and meetings, introducing other team members as required, to help understand the problems to solve and the solutions available.

• Maintain a sales pipeline and actively manage the sales cycle to convert leads into customers.

• Ensure consistency and effectiveness of all sales communications and presentations.

• Gather customer feedback and communicate it to the product and development teams to drive product improvements.

• Present and demonstrate Lumin's products and solutions.

• Represent Lumin at tradeshows and events nationally.

• Assist with the implementation and onboarding of new clients, ensuring a smooth transition and rollout of the Lumin product.

• Manage relationships with key (prospective) clients and partners.

• Monitor industry trends, customer needs, and competitor activities to inform business strategies.

• Maintain accurate records of all sales activities, key contacts and continuous mapping of target accounts including leads, pipeline, and closed deal data.

Qualifications & Skills:

• We seek an individual who knows how to balance effective sales skills with empathy, trustworthiness and patience

• A minimum 3 years of experience in a sales development role for technology, preferably in a relevant industry.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and prospects.

• The ability to build, nurture and maintain a trusted network.

• Strong verbal presentation skills in both individual and group settings.

• Proven track record of meeting and exceeding sales and client development targets and achieving customer satisfaction.

• Strong problem-solving and analytical skills, with the ability to be proactive, think strategically, identify creative solutions and be confident with technology.

• Proficient in using CRM software, sales management, and data analytics tools.

• Knowledge of the aged care and retirement living sector in Australia is an advantage.

Why Join Lumin?

• Meaningful Work: At Lumin, you'll find purpose in your work – making a positive impact on the lives of those who need it most.

• Competitive Offer: We offer a competitive salary and benefits package.

• Collaborative Environment: Join a team of passionate, like-minded individuals who are committed to our mission and are always willing to support and inspire each other.

• Career Growth: As part of our growing team, you'll have opportunities to develop professionally and take on exciting new challenges.

• Supportive and Flexible Environment: We understand the importance of work-life balance, offering a flexible and supportive work environment.

If you are a passionate sales professional looking to make a difference, we encourage you to apply now for the Business Development Representative position at Lumin. Join us in our mission to brighten the future for seniors and those living with disabilities.

As an equal opportunity employer, we appreciate and value the contributions of our more experienced professionals.

We look forward to hearing from you