Customer Service/Sales

About Us – SteelChief Garden Sheds

SteelChief is an Australian owned, family operated manufacturer specialising in outdoor storage solutions and pet enclosures. Committed to delivering high quality, durable, and customisable products, we cater to a diverse range of customer needs. Our continued success is driven by the expertise and dedication of our sales and customer service team. As we continue to grow, we're looking for a talented individual to join our team and contribute to our ongoing commitment to excellence.

With over 35 years of industry experience, SteelChief has become a leading name in storage solutions, driven by a strong focus on innovation and customer satisfaction. Our manufacturing facility in Ballarat, Victoria, is where our skilled team of steel fabricators meticulously crafts every product for delivery throughout Victoria, New South Wales, South Australia and Queensland.

As a Customer Service / Sales team member at our Acacia Ridge store in Brisbane, you will play a key role in supporting the day-to-day operations of the store while delivering outstanding service to our customers. You'll be responsible for handling enquiries in person, over the phone, and via email, generating accurate quotes, assisting with customer needs, and ensuring the showroom and display areas are always clean, organised, and welcoming.

This is a hands-on, practical role that also offers the opportunity to develop your skills in quoting and sales.

Key Responsibilities:

• Managing customer enquiries and generating quotes for sheds and outdoor structures.
• Maintaining and presenting the office and product display area.
• Respond to sales inquiries and provide comprehensive information about our products and services.
• Engage with customers to understand their unique needs and recommend suitable options.
• Manage the end-to-end sales process, ensuring seamless coordination with internal teams and external stakeholders.
• Keep customers informed about the progress of their orders, delivering a superior customer experience.
• Collaborate within a team environment, fostering a positive and enthusiastic atmosphere that drives collective success.
• There may also be a requirement to assist when necessary to unload trucks and work in the field assisting builders.

What You Bring:

• A high level of communication and organisational skills that enable effective engagement with stakeholders.
• Sales or Customer Service experience within high paced environment.
• A safety focus.
• Ability to work to and meet deadlines.
• Attention to detail to ensure accurate solutions and smooth order management.
• Flexibility to adapt to the evolving demands of the role.
• Enthusiasm and positivity that contribute to a collaborative team spirit.
• Willingness to learn and grow within a dynamic and expanding business.
• A high level of computer literacy.
• A current Police check is required or must be willing to obtain.

What We Offer:

• Comprehensive initial and ongoing training, ensuring you're well-equipped to excel in your role.
• Induction into our diverse product and services range, enabling you to confidently guide customers.
• Opportunities for skill enhancement and increased responsibilities as our business continues to expand.

If you're ready to take your sales career to new heights and be a part of a team that values excellence and customisation, we want to hear from you.

Job Type: Full-time

Pay: $49,900.00 – $82,495.94 per year

Application Question(s):

• Do you have experience in a sales role?
• Do you have a current Police Check (National Police Certificate) for employment?
• How many years' experience do you have as a Customer Service Role?
• Describes your right to work in Australia?

Work Location: In person