Customer Delivery Lead

6 days ago

Maddington, Western Australia Fletcher Building Australia Full time $90,000 - $120,000 per year

Transform the Customer Experience | Drive Innovation | Help deliver an exciting growth journey

At Stramit, we're proud to be one of Australia's leading vertically integrated steel manufacturers and total building solutions providers. As part of the Fletcher Building Group, we're committed to improving the world around us through smart thinking, simply delivered. Our people are at the heart of everything we do - and we're looking for a passionate leader to join us on our journey.

About the Role

Are you a dynamic, people-centric leader ready to lead the transformation of our valued customer's experience? We're looking for a Customer Delivery Lead to oversee our warehouse and despatch operations, managing everything from material consolidation, transport coordination and rapid recovery practices. This is a key leadership role where you'll drive safety, efficiency, and team capability to deliver outstanding results for our customers.

Working closely with both national and local support teams, you'll passionately drive DIFOT improvement initiatives, embed a culture of 'better together', and ensure our systems and processes reflect industry best practice. If you're a hands-on leader who thrives in a fast-paced, collaborative environment and is passionate about developing people, this is your opportunity to make a real impact.

Key Responsibilities

  • Champion Safety: Lead a safety-first culture and embed Zero Harm principles.
  • Customer relations: close communication with our customers to ensure deliveries and production activities are made in line with requirements for an exceptional customer experience.
  • Drive Performance: Facilitate an ever-improving customer experience through DIFOT and order consolidation accuracy.
  • Build Capability: Coach and mentor, a high-performing team to enhance capability and engagement.
  • Optimise Operations: Leverage systems and technology to drive efficiency and cultural uplift.
  • Manage Resources: Oversee budgets, optimise costs, and maximise resource utilisation.
  • Continuous Improvement: Lead initiatives to enhance DIFOT performance.
  • Collaborate: Partner with internal and external stakeholders to deliver customer excellence.

About You

  • Proven leadership experience in manufacturing, construction materials, or FMCG.
  • Strong people engagement and coaching capabilities.
  • Thrives on autonomous working environments
  • Excellent communication and business acumen.
  • Knowledge of systems such ERP system (M3, M4, SAP or similar) and reporting and analysis tools (Qlik, power BI).
  • Financial and operational decision-making capability.
  • A proactive mindset that challenges the status quo and drives innovation.
  • Keen to progress their career

Why Join Us?

No matter who you are, if you have the drive and commitment to make a difference, you'll have a bright future with us. You'll be part of a supportive team continually finding better ways to do things – all aimed at making it easier for our customers to get the job done. We are proud to offer:

  • Excellent Salary Package.
  • Access to all Fletcher Building Company Discounts.
  • Work with a Supportive Leadership Team.
  • Stramit Prides Ourselves on a Safety-First Focus.
  • Opportunity to Join Our Top Talent Academy.
  • Leading Parental Leave & New Parent Perks and Policies.
  • Ongoing Training and Development.
  • Proudly Partnered with The Smith Family – Supporting Youth Education.

Interested? We'd love to have a chat and see if you could be the right fit To submit your application, click the 'apply now' button. We look forward to reviewing your application and exploring your potential with Stramit.

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