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IT Service Desk Analyst
3 weeks ago
**Brighter futures start here**
At Kmart it’s not just what you do, it’s who you are that makes every day living brighter.
You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day. We’re focusing on being a customer-led, digitally enabled retailer. Our teams are working with really cool tech from AI/machine learning, IoT, cloud first solutions, to 3D virtual reality product checks and human sized robots named Tory. Join our team, choose your own path and work on projects that excite you.
**Join the team**
We currently have a fantastic opportunity in our IT department for a
**Service Desk Analyst**, to provide technical support to our retail stores, supply chain, and store support offices. This will be a part-time opportunity of
**20 hours per week**.
We are looking for someone who has proven experience as a Service Desk Analyst or is someone who has recently graduated with an IT degree, and wanting part-time work. You will be someone that has excellent customer service experience including over the phone, in person, or online chat services. Experience with Microsoft Applications and Service now would be desirable but not essential.
**What you’ll be doing**
As a Service Desk Analyst for our Technology Operations team you will:
- Investigate and resolve incidents & problems to restore service within the agreed SLA
- Provide a 24/7 support service on a rotating roster cycle
- Ensure follow-up with customers to confirm incidents are resolved
- Provide level 1 and some level 2 support
- Identify opportunities for continuous improvement and drive them to implementation
- Ensuring system downtime is minimized.
- Engaging successfully with other support functions in the coordination of incident resolution activities
- Ensuring constant customer satisfaction
**Perks and benefits we’ll offer you**:
- Flexible working - you’ll choose when and where you work.
- We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.
- Great career opportunities across the broader Wesfarmers Group.
- We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.
- Free onsite parking when you’re required to come into the office.
- We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
- A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
- A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers
- Reflection room, space for prayer, meditation, or time for yourself.
- Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.
**A place you can belong**
Excited about this role, but not sure if you meet 100% of the criteria? We would still love to hear from you and encourage you to apply.
