Client Experience Officer

6 days ago

Brisbane, Queensland, Australia Red Health Independent Medical Assessments Full time $60,000 - $90,000 per year
  • Option for Hybrid Work
  • Purpose Driving Culture
  • Meaningful Connections

At Red Health, we're more than a company — we're a community united by purpose. Our culture is built on care, connection, and excellence. Every interaction is an opportunity to make a difference, and we're looking for an extraordinary Client Experience Officer to join us.

This is your opportunity to play a pivotal role in strengthening relationships, uncovering opportunities, and ensuring every experience reflects the quality, professionalism, and empathy that define Red Health.

What You'll Be Doing

  • Cultivating lasting relationships with clients and medical experts, ensuring they feel valued, supported and their needs understood.
  • Respond to incoming enquiries from new and existing clients, coordinating assessments, and providing tailored guidance.
  • Identify opportunities for growth - spotting trends, nurturing leads, and helping expand our network of trusted partners.
  • Collaborate across teams to deliver a seamless, high-quality experience from start to finish.
  • Champion Red Health's purpose and values in every interaction, ensuring excellence and empathy go hand in hand.

At the heart of your role is the art of building and fostering connections that matter.

What You'll Bring

  • A strong mindset focused on collaboration and team work.
  • Previous experience in delivering exceptional client service.
  • Outstanding communication skills - you listen deeply, communicate clearly and build rapport with ease.
  • Excellent attention to detail and the ability to manage multiple priorities confidently.
  • A proactive, solution-focused mindset that thrives on growth and opportunity.
  • A warm, professional and empathetic style that inspires trust and connection.

Why You'll Love Working With Us

  • Flexibility that fits you – full-time role with hybrid work options following probation.
  • RDO scheme – enjoy that extra day off to recharge.
  • Loyalty Leave – additional paid leave to recognise your commitment.
  • Employee Assistance Program (EAP) – supporting your wellbeing.
  • Growth and development – ongoing training, learning pathways, and opportunities to advance your career.

Our Client Experience Team are the first point of contact and support during the assessment journey. They connect people, foster trust and drive growth through exceptional service. If you're ready to be part of an organisation where your impact is felt every day, we'd love to hear from you.

Apply today to join a team where connection and growth come together. For any queries please get in touch - we look forward to meeting you.

Applications close 30 November 2025.

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