Client Service Officer

1 day ago

Brisbane, Queensland, Australia AGPAL and QIP Full time $60,000 - $80,000 per year

At CFEP Surveys, we're proud to be experts in healthcare surveys. We pioneered the use of patient-based feedback instruments which are now deeply embedded within the Australian and international healthcare sector, providing healthcare professionals with insights into the quality of their patient care and services to support better care.

As a trusted Australian-based survey provider, we're excited to partner with health and community care providers across the country to support Australian healthcare reform and better patient outcomes.

Learn more about us at:

The primary role of this position is to support business development and day-to-day operations by delivering high-quality service to existing and prospective clients, fostering long-term relationships, and ensuring a seamless client experience.

Key deliverables of the role:

  • Coordinate day-to-day client service activities across multiple products ensuring timely communication, effective scheduling, and the preparation of tailored client materials to support seamless engagement.
  • Support the Operations Manager to ensure client expectations and service deliverables are met within agreed timeframes, scope and resourcing, maintaining a focus on quality and responsiveness.
  • Foster strong, professional relationships with clients through regular service calls, responsive communication, and co-hosting of engagement meetings to support client success and satisfaction.
  • Act as a responsive and knowledgeable first point of contact for client enquiries.
  • Support client onboarding and training by preparing resources, coordinating sessions, and offering responsive, ongoing guidance.

Knowledge and skills required:

  • Strong client service orientation with the ability to build rapport, respond professionally to enquiries, and support clients across varied service environments.
  • Excellent written and verbal communication skills, with the ability to tailor messaging to a range of stakeholders including clinicians, educators, administrators and executives.
  • High attention to detail, particularly in handling data, generating reports, and quality checking client-facing materials.
  • Sound problem-solving and critical thinking skills, with the ability to respond to client issues confidently and escalate appropriately when required.
  • Proficient in the Microsoft Office suite (including Word, Excel, Outlook and PowerPoint), and comfortable using client databases, reporting tools and digital platforms (e.g. Zoom, CRM systems such as HubSpot).
  • An understanding of, or willingness to learn about, quality improvement, evaluation, and the healthcare, education or community sectors.

Education and Training:

  • Tertiary qualifications in Health, Business, or Administration or similar
  • Business development or Client services or similar experience is desirable
  • Research and/or project coordination in the health sector will be highly regarded

What we offer:

  • Bonus leave (3 days), birthday leave and study leave
  • Ongoing training and learning
  • Supportive work environment

If this sounds like you then please apply by clicking the 'apply' button by 24 November 2025. For enquiries, please send an email to

AGPAL Group embraces a diverse workforce and welcomes applications from Aboriginal and Torres Strait Islander people.

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