Learning Technology and User Support Officer

1 week ago

Canberra, ACT, Australia Australian Government Full time $75,419 - $78,554 per year
  • APS Level 3
  • Canberra, ACT | Sydney, NSW | Perth WA | Adelaide, SA
  • $75,419 - $78,554

About the Department of Education

We contribute to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes through access to quality education and learning.

The Role

As a Learning Technology and User Support Officer at the Department of Education, you'll be part of the vibrant and dynamic Strategic Communication and Sector Education Unit. This team manages Geccko, a Learning Management System (LMS) for the Australian Early Childhood Education and Care (ECEC) sector. From February 2026, Geccko will host national child safety training, expanding the user base from 10,000 to over 300,000 users.

In this role, you'll provide frontline helpdesk support, making sure users get the help they need and the system runs smoothly. If you enjoy solving problems, working with technology, and being part of a team that is passionate about service delivery and supporting the Early Childhood Education and Care (ECEC) sector, this is the perfect opportunity for you.

These positions are non-ongoing and offered for a period of up to 12 months to support temporary project work. There may be opportunities for ongoing roles in the future, depending on business needs.

Duties and Responsibilities

In this role, your responsibilities will include the following:

  • Triaging and resolving common Learning Management System (LMS) user issues – following knowledge articles and procedures; escalating as appropriate.
  • Learning Management System (LMS) administration and technical support, such as merging user accounts and certificate reissuance.
  • Running reports and data extracts on usage and completions.
  • Drafting Frequently Asked Questions (FAQs) and guidance material.
  • Logging accurate ticket notes and contributing to post incident reviews.

How to Apply

To apply for this position, please submit your application in our online recruitment system. You will need to:

  • Provide a summary (no more than 500 words) that outlines your skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.
  • Upload your Resume
  • Provide contact details for 2 Referees.

The APS work level standards are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level. We encourage you to review these when writing your application.

Eligibility

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.

Please refer to the Job Information Pack for more information about the role.

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