Service Desk Analyst

9 hours ago

Canberra, ACT, Australia Hays | Technology Full time $60,000 - $90,000 per year

Your new company

Are you the go-to person when someone's computer crashes or their email vanishes? Do you love solving problems, helping people, and keeping IT systems humming? If so, we've got a role that's calling your name.

We're on the hunt for Service Desk Analysts to join a high-performing IT support team. You'll be the first point of contact for users needing help, and your mission is simple: keep things running smoothly, solve issues fast, and deliver top-notch service.

Your new role

  • Supporting end users with IT systems and services
  • Troubleshooting issues and guiding users through solutions
  • Provisioning new services and equipment
  • Managing faulty or outdated tech gear
  • Collaborating with peers and other support teams

What you'll need to succeed

  • Thrives in a technical IT Service Desk environment
  • Works independently and takes initiative
  • Has a strong customer service mindset
  • Can work out-of-hours on a rotating on-call roster
  • Communicates clearly and confidently over the phone
  • Is open to working reasonable overtime when needed
  • Active Directory (on-prem and AAD), Exchange, Windows 10/11, Office 365, MS Teams
  • ITSM tools for ticketing, triage, incidents, and requests
  • Level 1/2 troubleshooting and privileged user accounts
  • Remote work setups aligned with operational needs

What you'll get in return

  • Impactful Work: Contribute to meaningful projects that make a difference in the federal space.
  • Competitive Salary: Enjoy a salary package that reflects your skills and experience.
  • Career Growth: Opportunities for professional development and career advancement.
  • Work-Life Balance: Flexible working arrangements to help you balance your personal and professional life.
  • Supportive Environment: Work within a collaborative and supportive team environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Teja at

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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