Client Services Officer

Client Services Officer

• Location: Griffith (and other Local Courts within the Hub)
• Ongoing – Full Time
• Clerk Grade 1/2, base salary ($75,728 - $82,329), plus employer's contribution to superannuation and annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only.
Your role
As a Client Service Officer with Court Services, you will provide a range of clerical and administrative services including but not limited to, responding to customer enquiries, data entry and records management.

You will assist with the effective operation of Court rooms, perform administrative services to meet statutory obligations and deliver high quality professional services to clients.

Your knowledge and confidence with core office software applications or other technology will see you succeed in this role.

Please note that the Court Officer role involves exposure to graphic content, including images, photographs and discussions relating to violence, sexual assault and/or homicide matters.

What You'll Do
As part of the Court Services Team, you will liaise effectively with a wide range of stakeholders, provide high quality support to customers on the counter throughout various courts within the hub, telephone and via email, using computer systems to enter data accurately.

You will also ….

• Forsee the requirements of the judiciary and other key stakeholders in the courtroom environment to provide a timely and effective response
• Provide a high level of clerical and administrative support to the court and registry
• Support the effective execution of improved work practices
• Have the ability to adapt quickly to working in different jurisdictions and teams

What We're Looking For

• Candidates must hold a valid Australian Driver's Licence
• The successful candidate must be willing to travel to other locations within the hub which will include overnight stays up to a week.
• A departmental motor vehicle will be provided when available and the appropriate allowances paid for travel.
• You will have strong communication skills; you are able to take direction and work well within a team.
• Ensure that all work is delivered in a culturally safe and inclusive environment. Utilising your cultural knowledge and understanding of cultural protocols when engaging with project teams, stakeholders, clients and communities.

As an Identified role, this position is open only to
Aboriginal and/or Torres Strait Islander persons
Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the
Anti-Discrimination Act 1977
.

Role
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows.
Either will be accepted:
Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the Role Description.

Information about accepting a role with Court Services and the potential hazards.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people here

What We Offer
We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close
30 November 2025 at 11:59pm AEDT
.

Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager James Deering at

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Maren Heldt
|
Talent Acquisition Officer on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

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The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.