Administration Support Officer and Receptionist

About the role

Join our dedicated and hard-working team providing regional businesses with support, services, education and resources as our Administration superstar where you will play a vital role as the first point of contact for clients and visitors. Role is permanent full-time however job share arrangements may be considered for the right candidates.

A day in the life of our Administration Support Officer and Receptionist

This is a busy and varied role in our team and no two days will be the same however the jobs you will be completing each day could look like:

• Managing Reception duties including handling counter, web-based and phone enquiries with a high level of customer service
• Coordinating bookings for our function rooms which also includes ordering catering, preparing rooms and cleaning rooms after each booking (this at times includes a level of manual handling involving moving tables to and from rooms)
• Administrative support including filing, printing, photocopying, laminating, mail duties, stationery and typing
• Coordinating the ongoing maintenance and servicing of office equipment
• Ensuring the Bundaberg main office kitchen, hallways, shop front and reception areas are kept clean and tidy
• Assisting with preparing, formatting, editing and reviewing written materials, including creating client action plan documentation using Canva
• Recording and managing client records into the company's CRM
• Supporting other team members with client appointments, workshops and events, administrative tasks and reporting processes
• Coordinating and assisting tenants with property management issues and maintenance requests
• Assisting with coordinating marketing activities per the guidance of our Marketing Manager including making website updates, preparing marketing collateral, newsletters and social media post scheduling
• Providing administration support to some of our core funded programs, including managing logistics for training events and mentoring programs

Who we are looking for

• A bubbly positive personality who is not afraid to pick up the phone and talk to anyone as well as get their hands dirty and take on any new tasks that are thrown their way
• Someone who thrives in a self-directed environment, confidently managing tasks and priorities with minimal supervision
• A responsible person who has a current a Drivers Licence (minimum P plate) and eithers holds or can apply for a National Police Certificate
• Demonstrated experience in administration, customer service or similar roles
• Proven experience with preparing, formatting, editing and reviewing written materials, including creating documentation using Canva (Canva skills are desirable however we can also teach you how to do this)
• Experience or a passion for managing and contributing to marketing content including social media pages and websites
• A Certificate III or higher in Business Administration (desirable) or a similar relevant qualification and/or experience
• Someone who reads our values of People, Integrity and Community and resonates with them on a personal level

Who we are

Regional Business HQ are a small close-knit team of individuals who are passionate about supporting regional businesses to thrive. We are going through a period of growth and change and are continuing to focus on the creation and sustainable development of new employment opportunities in regional areas by assisting and nurturing new and existing businesses. We do this through the provision of low-cost business consultancy services, training facilitation, grant and tender application support, event planning and hosting, collaboration with local agencies and other business support.

What you will access as an employee

• Access to professional development opportunities
• Monthly rostered day off (pro-rata for part-time staff)
• Employee Assistance Program
• Opportunities to attend events RBHQ sponsors
• Scavenging the odd leftovers from catering for our meeting rooms
• Cake on your birthday

How to apply

Please submit your application online via our Swag app careers page ) with your resume and cover letter and ensure that you answer the screening questions as well. Incomplete applications will not be considered. The salary range for this position is $60,133 plus superannuation (based on full-time hours).

Note this role is paid as a Level 3 under the Clerks Award:

(a) Employees at this level have achieved a standard to be able to perform specialised or non-routine tasks or features of the work.

(b) Employees at this level require only general guidance or direction and there is scope for the exercise of limited initiative, discretion and judgment in carrying out their assigned duties.

(c) Employees at this level may be required to give assistance or guidance (including guidance in relation to quality of work and which may require some allocation of duties) to employees in Levels 1 and 2 and should be able to train such employees by means of personal instruction and demonstration.