Administration Support Officer

• Must be located in Bundaberg
• Full-time (38 hours per week)

THE ROLE

The Administration Support Officer, under direction of the General Manager (Housing Services) and the Leadership Team, provides effective administrative support to the organisation, primarily related to the team that they are supporting of Regional Housing, in line with Regional Housing policy, and relevant operational and funding guidelines.  The Administration Support Officer is also primarily responsible where required, in support to other Administration Support Officers in other key areas of the organisation to assist with or provide backfill in the provision of high-quality reception and customer service duties, directing general enquiries and appointment bookings.

OUR ORGANISATION

Regional Housing is a tier 1, not-for-profit organisation managing crisis, transitional and long-term social housing as well as a range of complementary support programs across regional Queensland.  Our vision of 'every person has a home' is at the core of everything we do.  We are passionate about helping the most disadvantaged in our community.  With an enviable and positive team culture, strong systems and supports, and a professional approach to all aspects of business, Regional Housing has earned a reputation as an employer of choice.

At Regional Housing we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disabilities.

Please visit our website at  to find out more about us.

ESSENTIAL

• Must hold a current Drivers licence.
• Successful pass achieved on Pre-Employment validation and assessment including but not limited to Police Check, employment history and background check, qualifications, and skills validation.
• Successful pass achieved on Queensland's Working with Children Check - Positive Notice Blue Card issued by Blue Card Services.
• Clearance achieved on NDIS Worker Screening Check (or state equivalent)

SELECTION CRITERIA

• Demonstrated experience working as the first point of contact in a busy front office. The role is pivotal in creating a friendly, professional and welcoming environment.
• Elevated communication skills with an ability to efficiently interpret and deal with customer enquiries, sometimes involving distressed and vulnerable people seeking our support.
• To be successful in this role, you will possess high levels of resilience, be adaptable and confident in navigating complex situations while providing support in a respectful and professional manner.
• Demonstrated flexibility and adaptability to manage a wide range of support and administrative functions.
• The ability to work both autonomously and as part of a team, bringing a collaborative and team centred approach.
• Demonstrated ability to provide professional administrative support and accurately maintain customer and agency records to multiple team members through administrative and organisational skills, relevant customer support or administrative experience, training and/or education
• Good computing skills across the range of Microsoft products and the ability to quickly assimilate knowledge of new computing and other systems
• Good written and oral communication and a demonstrated commitment to customer services through effective and empathetic people skills
• Demonstrated ability to self-motivate with good time management and prioritisation skills in order to manage workloads, follow assigned priorities and meet deadlines
• Demonstrated ability to work effectively and collaboratively as part of a team with integrity and professionalism

HOW TO APPLY:

All applications are held in the strictest confidence and only shortlisted candidates will be contacted.

If you have the above skills, please apply now and attach your resume and cover letter outlining your relevant skills and experience.

For further information, please contact Hayley Davidson at EastCoast HR Group Ph: or email