Enquiries Agent

8 hours ago

Box Hill North, Victoria, Australia Dental Boutique Full time $60,000 - $80,000 per year

At Dental Boutique, we don't just create smiles, we transform lives. As a multi-award-winning cosmetic dental brand recognised across Australia and New Zealand, we combine cutting-edge technology with world-class service to deliver exceptional, natural-looking smile makeovers.

About The Role
We are looking for Client Services Agents who thrive on connecting with people and providing outstanding service. In this full-time role, you will be the first voice our clients hear — helping them feel supported, informed, and excited to start their smile journey.

  • You'll play a crucial part in converting warm leads and inbound enquiries into confirmed appointments while ensuring every interaction reflects our brand values.
  • This is a Monday–Friday position. School hours may be considered for the right candidate.

Our Values

  • We Care and Respect – our patients, our people, and our purpose
  • We Deliver What We Say We Will Do – every time
  • We Do Everything with Passion – because we believe in what we do
  • We Pay Attention to Detail – perfection lives in the details
  • We Lead the Way – with innovation, ambition, and confidence

Key Responsibilities

  • Handle outbound and inbound calls with warmth, professionalism, and purpose
  • Convert warm leads into consultations through engaging and empathetic conversations
  • Provide tailored information about our services and processes
  • Coordinate and manage bookings across multiple clinics
  • Maintain accurate client records and ensure every caller feels valued and understood

About You

  • 1 year of experience in customer service, sales, or call centre environments
  • A confident, friendly phone manner and excellent communication skills
  • Strong sales instinct with a genuine desire to help others
  • High attention to detail and time management skills
  • Experience using CRM or scheduling systems (advantageous but not essential)

How To Apply
If you're ready to take on a role where every conversation can change a life, we want to hear from you.

Please submit your resume and a tailored cover letter via Seek, highlighting why you're a perfect fit for this opportunity.

For enquiries, contact our HR team

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