Guest Service Agent

10 hours ago

Cannon Hill, Australia Quest Cannon Hill Full time

**Description**:
**Front Office Receptionist/Guest Service Agent**

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

Quest Cannon Hill is a 100 room property located in Brisbane's growing southeast corporate corridor. The property opened in June 2018 and has a primarily corporate customer base.

**The Role**

Involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.

**The Opportunity**

The role presents a great opportunity to work with a close knit and well established team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation at participating Quest properties nationally, onsite parking, team performance incentives eg movie vouchers and opportunities to participate in any number of events and learning and development activities.

**Applications**

Click ‘Apply’ to submit your CV.

Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and may be required to undertake police checks as a condition of employment.

**Role Type**:

- In-house - Temporary - Part-time - Associate

**Pay Rate**:

- 28 AUD - 35 AUD (Hour)

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