Night Auditors

We manage two hotels in Melbourne CBD. We are seeking for experienced and passionate Night Auditors to join our team.

**Responsibilities**:
Respond to guest complaints, requests and emergencies;
Verify that all EOD work has been performed by others;
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay;
Answer phones and place reservations;
Respond to guest inquiries, concerns and complaints as needed;
Running audit reports from the system;
Auditing, and reconciling all revenue postings;
Controlling and securing cash, and cash equivalents for property according to cash handling policy and procedures;
Organizing, securing, and maintaining all files and records in accordance with document retention and confidentiality policies and procedures.

**Requirements**:
Excellent communication and math skills;
Strong written and verbal communication skills;
Able to learn computer functions and other on-the-job skills;
Exceptional customer service skills;
Solid customer service skills;
Strong eye for details;
Experience in customer service or hospitality;
Ability to multitask;
Good problem-solving skills;
Ability to access and accurately input information using a moderately complex computer;
Experience in a similar size operation required; hotel experience, preferred;

**Job Types**: Full-time, Part-time, Permanent, Casual

**Salary**: $21.58 - $36.54 per hour

**Benefits**:

- Professional development assistance

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Flexible hours
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Carlton, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)