Direct Marketing Specialist

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF's actions are guided by medical ethics and the principles of impartiality, independence, and neutrality.

Benefits of working with MSF Australia

• Flexible & hybrid working arrangements
• Salary packaging plus insurance benefits & allowances
• Annual salary review
• Annual performance review
• Annual personal training budget & LinkedIn learning Licence
• Employee Assistance Program
• Wellbeing support & Headspace app membership
• Strong culture of diversity and inclusion
• Career growth & development opportunities
• Additional leave & purchased leave options
• Novated lease & retail discount benefits
• Monthly Friday afternoons off
• Plus more

Responsibilities of your role

Reporting to the Single Giving Manager this team-based role is accountable for the execution of the robust and ambitious Appeals Programs and Direct Mail activity for MSF Australia and MSF New Zealand.

You will project manage activities for a diverse range of campaigns across appeals, newsletters, emergency DM and mailing with a focus on acquisition, retention, reactivation and upgrades, as well as driving continuous improvement and developing best practice processes. As a key project manager for the Direct Marketing Appeals team, accountabilities will include compliance, review of editorial standards, reporting and contributing to strategy, annual plans and the budget process.

Represent MSFA through the management of external stakeholders – creative agencies and contractors, mail houses, list suppliers and data specialists to optimise relationships and ensure supplier agreements are met. Internal collaboration will include liaison with international counterparts and domestically working with the Data, Supporter Relations, Digital, and Communications teams.

What you will bring

To be successful in this collaborative role, you will have a broad understanding of fundraising principals coupled with a personal hunger for delivering targets.You will be motivated by developing a career in fundraising and being a part of a global humanitarian aid organisation.Ideally you can demonstrate:

• Excellent understanding of direct mail fundraising or similar programs.
• Proven project management and account management experience.
• Experience using data to support decision making and strategy development.
• Demonstrated ability to build effective relationships with internal and external stakeholders.
• Outstanding organisation and administrative skills.
• Excellent communication and social skills.

Applications

Select the Apply button and upload your resume and cover letter via the MSFA Careers Portal. Applications will be reviewed on receipt.

For more information, see the website or contact the MSFA Talent Acquisition team with any questions via

At MSF Australia, we believe the following five values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion.

We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

MSF Australia (MSFA) is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application. For more information, call or email MSFA Human Resources on

MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place, all employees are required to comply with these policies.

In support of the Child Protection Policy, a criminal background check will be required during the recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.