Student Engagement Manager

Full-time

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).

We are seeking an enthusiastic and organised Online and Brisbane Campus Student Engagement Manager to join our dynamic team in Brisbane, Australia. In this role, you will be responsible for developing and implementing engaging activities and initiatives that foster a vibrant and supportive learning environment for our students across both online and on-campus platforms.

• Line management of the Online and Brisbane Student Engagement team, ensuring staff are effectively inducted, trained and motivated to deliver high-quality services in a digital and on-campus environment
• Provide high level advice and support to Student Engagement staff on digital engagement policy and procedure, assisting with escalated online student enquires
• Provide operational management of online and on-campus service channels and virtual engagement platforms in conjunction with the National Student Engagement Manager
• Contribute to the development of college processes and procedure at a national level to ensure consistency and a seamless student experience
• Deploy and operationalise national student experience policies within the online cohort.
• Utilise online platforms, social media, and learning management systems to facilitate virtual engagement opportunities and promote campus resources
• Project manage online and hybrid student events, including virtual open days, graduations, orientation programs, student town halls and webinars, represent ACAP in virtual forums and expos as required
• Assist with the resolution, reporting and management of student complaints
• Ensure compliance with industry regulatory environment including ESOS Act, National Code, Prisms, applicable visa rules and any other regulatory frameworks that may apply

• Education, training and/or experience equivalent to completion of a degree, or completion of an associate diploma with at least two years' subsequent relevant work experience
• Excellent communication and interpersonal skills, with the ability to effectively engage with diverse student populations
• Strong organisational and time management abilities, with the capacity to juggle multiple tasks and priorities
• Proficiency in using online platforms, learning management systems, and virtual learning environments
• Skills in creating systems and processes which support customer driven outcomes
• Demonstrated ability to lead a team, using influence or reporting to achieve team objectives
• Ability to work as part of a team and in a way that is flexible and adaptable
• Willingness to embrace change within a dynamic environment of systems, processes and personnel responsibilities
• Self-disciplined and independently driven but able to work effectively in a team environment with shared goals

ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.

If the below is important to you, you will flourish here

• Student-focused approach with the highest standards of student experience and outcomes
• Working in a vibrant, growing team that is committed to innovative teaching
• A collegial and collaborative environment dedicated to academic excellence
• An appreciation and utilisation of transferable skills
• Cultural responsiveness; We attract students from 40+ nationalities, so your work will have far-reaching community benefits

At ACAP our employee perks and benefits include:

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 75% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers

Diversity Equity and Inclusion:

ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join us in making the world a better place

To Apply:

• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.

About Navitas:

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.