Student Services Coordinator

• Rewarding opportunity to make a positive impact on students experience at school
• Help us enable and empower young people to find their purpose in industry
• Deliberately different industry driven education model delivering real outcomes for students
• Gold Coast, Sunshine Coast and Toowoomba locations

About us

The Industry School, formerly the AITC, is unlike any other senior school. We're for young people who seek a deliberately different educational experience: An industry-driven one for those who want to learn in the classroom, within workplaces, and on the job. We're for those young people who seek to start building real-world strengths and skills now, not only in the future.

Providing a unique two-to-three-year program for young people in Years 10 to 12 we aim to seamlessly blend senior education and vocational training to engage young people in purposeful learning experiences with real-world industry relevance.

About the role

Reporting to the Business Services Manager, the key new Student Engagement Officer role provides a welcoming first point of contact for young people, families, and visitors providing high-quality student services, reception, and administrative support to ensure smooth daily operations, strong community engagement, and the successful delivery of The Industry School's programs.

Opportunities are now available for experienced Student Engagement Officers to join our Gold Coast, Sunshine Coast and Toowoomba Schools as we continue to evolve and elevate to meet the needs of our young people and Industry Partners.

Key functions will include:

Student Engagement

• Developing authentic relationships with young people, their families/carers, and community members to champion the delivery of The Industry School's vision and culture.
• Maintaining young people records in the student management system and academic reporting.
• Providing consistent, confidential, and timely handling of sensitive student matters.
• Assisting with Rookies induction, handbooks, and onboarding processes.
• Monitoring and reporting student absences, leave requests, first aid and incident reporting.
• Supporting the successful delivery of industry immersion activities, excursions, tours and events.

Data, Reporting & Communication

• Maintaining valid, accurate and complete data in the QCAA and student management systems.
• Coordinating with the school team to ensure timely submission of assessment and reporting data.
• Generating reports and providing data insights to track progress toward QCE eligibility.
• Ensuring compliance with QCAA policies, deadlines, and data integrity requirements.
• Communicating with students and families regarding certifications and records management.
• Assisting in training staff in the use of QCAA and student management systems, and processes.
• Managing incoming calls, emails, and visitors, to provide exceptional customer experiences.

Administration

• General administrative tasks eg receipting payments, managing mail, coordinating couriers and deliveries.
• Supporting facilities bookings, rooms and fleet vehicles.
• Providing administrative support to the school team and the business services team back up during peak periods.
• Undertaking basic finance and ordering tasks e.g., purchase orders, stationery and consumable supplies.
• Assisting with event coordination e.g., parent information nights, graduations and industry showcases.
• Supporting Work Health and Safety (WHS) activities such as lockdowns, evacuations, and drug testing.
• Contributing to the continuous improvement of systems and internal processes.

The flexibility to provide occasional support outside normal hours to assist with and attend events, will be required from time to time.

Values and Benefits

Our values guide the way and shape our interactions with each other. We bring our values to life by ensuring they show up in everything we do. They are:

• Demonstrate genuine care.
• Think progressively.
• Take courageous action.
• Achieve inspiring outcomes.
• Contribute authentically.
• Succeed collectively.

We value and recognise our people through a range of benefits including superannuation matching after a qualifying period, access to corporate rate health insurance, salary packaging, staff discounts, Employee Assistance Programs, Professional Development, and the opportunity to participate in community-based activities in Australia and Cambodia, to name a few.

About You

To be successful in this role you will bring the following skills and experience:

Essential

• Experience in a front office or administration role.
• Strong organisational and time-management skills in a fast-paced environment.
• High-level communication and interpersonal skills.
• Proficiency in Microsoft Office, high attention to detail and strong customer service focus.
• A discrete, and professional manner, and ability to always maintain confidentiality.
• Current Blue Card (Working with Children Check).
• First Aid/CPR certification or ability to obtain.
• Valid driver licence.
• Right to work in Australia.
• Ability to demonstrate The Industry School values.

Desirable

• Proficiency in administrative or school management systems (e.g. TASS).
• Experience in the education or training sector.
• Qualification in administration or business.

To Apply

If this role has sparked your interest, please Apply Now

Applications close 12pm Thursday 13 November

Please note: Interviewing may commence prior to the closing date on receipt of application. Candidates are therefore encouraged to apply as soon as practicable.

For further information or a copy of the Position Description, please contact Jess Van Rooyen, Talent Partner

The Industry School is committed to safe and supportive work practices. Candidates will be subject to relevant checks such as teacher registration check, Blue Card, referee checks, identification verification, and the requirement to disclose any information relevant to your eligibility to engage in activities including children.