Temporary Motor Claims Consultant

3 weeks ago

Melbourne, Victoria, Australia IAG Full time
Overview

Join to apply for the Temporary Motor Claims Consultant role at IAG.

This is a 3-month temporary opportunity with a possibility of extension. Start Date: October 7, 2025. Location: Naarm (Melbourne). After the training period, you'll have the opportunity to work from home four days a week. The role operates on an 8.5-hour shift schedule, typically between 8:00 AM and 8:00 PM, Monday to Friday.

This role is based in Melbourne with flexible working arrangements to support performance in a high-volume environment.

Your Role

As a Temporary Motor Claims Consultant, you'll work in a high-energy environment, assisting customers who are experiencing significant life events. Your role will involve supporting customers and coordinating with external stakeholders to efficiently lodge and manage claims and inquiries.

Motor Claims High Impact is a dynamic team, encouraging an environment for working both autonomously and as part of a high-achieving team, with a supportive culture that empowers our team to thrive and deliver exceptional customer service.

This dynamic role provides excellent exposure. You'll respond to a high volume of inbound calls and provide subject matter expertise to customers on effective complaints management processes to support positive outcomes.

About You
  • Strong technical experience in the insurance claims industry is advantageous.
  • Strong phone conversation skills, with the ability to effectively communicate, listen and resolve customer enquiries
  • Demonstrated resilience and empathy towards customers
  • Strong communication skills and a customer-centric mindset
  • Proficient with computers & systems - juggling multiple software systems at the same time
About Us

We're part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible. As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today. Learn more about who IAG is here.

Role Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Insurance

Melbourne, Victoria, Australia

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