Vic - Claims Coordinator

20 hours ago

Melbourne, Victoria, Australia Bay Building Services Full time
About Us
Bay Building Services is a market leader when it comes to insurance building in Australia.
Operating nationally, for 35+ years we specialise in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.
For further information please go to: www.baybuildinggroup.com.au
About the Role
Reporting to the Manager | Operations, you will be responsible for the day-to-day customer service and administration of multiple property insurance claims.
You will be in regular contact with clients, internal staff members and customers to keep them updated regarding their claims ensuring a seamless claims process.
Key Activities

Process new claims, schedule estimators and submit quotes
Answer incoming calls & make outbound calls relating to claims
Update notes to internal and client systems
Prepare and provide documentation relating to the claim
Issue purchase orders to specialist trades
Approve incoming invoices from respective trades
Scope / contract amendments for presentation purposes

Essential Capabilities and Behaviours

Proven customer service and communication skills
Strong administrative and organisational skills
Ability to plan and prioritise
High level of computer competency
Claims experience (desirable)
Insurance and/or building industry experience (desirable)

As the insurance building sector is heavily influenced by insurable weather events, overtime is occasionally required during these event times.
Why join us?

Flexible hybrid WFH options after probation
JB HI-FI Discounts
Birthday Leave after probation
Regular Trade Discounts
BUPA Health Insurance Discounts
Access to 24/7 Employee Assistance Program for you and your family
Be part of a values driven environment with friendly, down to earth people

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