Sales Administration

Come and join Australia's most innovative and dynamic home health organisation

About the Role

We're looking for an experienced Sales Support & Administration superstar to join us in a job share arrangement. Between two of you, you'll provide consistent coverage across the working day (7.30am – 5.30pm), with one person covering mornings (eg. 7.30am – 1.00pm) and the other afternoons (eg. 12.00pm – 5.30pm).

We are currently hiring only for the 12:00pm-5:30pm role.

This is not your average admin role — you'll be the organisational backbone of our Care Advice and Sign-Up teams. With your proven expertise in calendar and diary management, inbox coordination, and admin processes, you'll keep everything running smoothly so others can focus on supporting our potential members and their loved ones.

Core Responsibilities

• Diary & Calendar Management – expertly manage multiple busy calendars, including meeting bookings, reschedules, cancellations, and allocations, ensuring seamless coordination for the Care Advice and Sign-Up teams.
• Inbox Management – stay across multiple inboxes, prioritising, responding, and escalating emails so nothing is missed.
• Scheduling & Coordination – allocate and manage bookings (via Calendly and other tools), ensuring the right Care Advisor is matched with the right person at the right time.
• Communication Support – monitor, respond and delegate messages in slack channels, voicemails, and missed calls with accuracy, professionalism, and timeliness.
• CRM & Data Integrity – maintain accurate and up-to-date CRM records (organisations, contacts, deals), merge duplicates, and ensure data quality and compliance at all times.
• Reporting & Reconciliation – complete end-of-day reconciliation of Sign-Up meetings, manage commission spreadsheets, and support reporting through accurate data entry.
• Sales Support – prepare, order, and distribute brochures and collateral; follow up overdue activities with outbound calls when core tasks are complete.
• Collaboration & Continuity – work seamlessly with your job share partner to provide consistent coverage and smooth daily handovers between shifts.

Do you have what it takes?

• Extensive experience in diary/calendar management, inbox coordination, and high-level admin support.
• Proven track record in administration or sales support within a fast-paced, service-driven environment.
• Exceptional organisational and time management skills — you're the person people turn to when they need order and clarity.
• Excellent attention to detail — accuracy is your trademark.
• Confidence with scheduling tools, CRMs, and communication platforms (Calendly, Slack, Microsoft Office/Google Workspace).
• Strong communicator who can engage confidently with leaders, colleagues, and external partners.
• Reliable, accountable, and proactive — you anticipate needs before others even ask.
• Collaborative and team-oriented — you'll work hand-in-hand with your job share partner to ensure seamless coverage.

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life.  The work we do is meaningful, and the problems we solve are interesting.

• A competitive salary package that will recognise your skills and experience. Full time equivalent for this role is $76,000 + superannuation.
• Role is based in Brisbane (HQ is located in South Brisbane) - flexible work options to support work/life balance.
• Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.
• On top of the standard 4 weeks of annual leave (full time), after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.
• Access to our employee assistance program, where you can receive free confidential and professional counselling.
• Parental leave benefits –All caregivers who are eligible for the government's paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.
• One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends. This could be worth more than $7000/yr.
• Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).
• And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.

If you're passionate about using your organisational superpowers to support teams that make a real difference, we'd love to hear from you.

Find out more about Five Good Friends here:

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

Please, no external agencies or recruiters.