Client Relationship Manager

1 day ago

Wantirna, Victoria, Australia CPM Australia Full time $90,000 - $120,000 per year

About us:

CPM Direct Sales
, as part of
CPM Group of Companies
is a leading national sales and marketing agency representing a range of industry leading organisations in finance, automotive, consumer electronics, cloud-storage, utilities, FMCG, health & beauty, to just name a few With over 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else

About the role:

Our client is trusted by consumers as a 
GLOBAL LEADER
 in after-sales care across consumer electronics and home appliances. They provide flexible solutions for rapid repair, replacement, or upgrade.

As a 
Client Relationship Manager
, you will be the face of our business, working closely with our client to manage expectations including stakeholder management, team performance, KPI delivery, and process enhancement to ensure executional excellence in delivering our clients' objectives for their customer service program.

Your responsibilities will include, but not limited to:

  • Establishing relationships with internal stakeholders and working closely with external clients as a primary point of contact for the program.
  • Ensuring the team is adequately resourced to achieve targets and service levels through planning and forecasting.
  • Primarily responsible for the delivery of daily support functions working closely with Team leaders, training and quality assurance.
  • Initiating and drive continuous improvement by analysing data and reporting to our client and internal stakeholders.

About you:

  • Ability to analyse data, generate reports and provide insights/recommendations.
  • Excellent team player and stakeholder relationship management skills.
  • Excellent written and verbal communication and interpersonal skills.
  • Advanced level project management and administrative skills.
  • Strong computer literacy.
  • Ability to manage multiple priorities and meet required time frames.
  • Strong organisational skills and attention to detail.

What we offer:

  • Full time maximum term contract working Monday – Friday.
  • Attractive remuneration package; (base + superannuation).
  • Mates rates with corporate partners e.g. health insurance, retailers and more.
  • Ongoing training and development programs (internal & external).
  • Opportunities to move into other areas within the business both in Australia and globally.
  • Working for one of Australia's leading sales and marketing agencies.
  • Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.
  • Access to employee discounts at Westfield Knox shopping centre.
  • Collaborative, innovative, and engaging culture.
  • Weekly fresh fruit delivered, on-site coffee machine and pool table.
  • Weekly Friday afternoon social gatherings.
  • Monthly awards to recognise and reward employees for demonstrating CPM's core values.
  • Discounted onsite staff parking.
  • 24/7 access to our Employee Assistance Program.

This is not an opportunity to be missed so 
APPLY ONLINE NOW

Please note, only shortlisted candidates will be contacted.

  • Associate Nurse Unit Manager

    2 weeks ago

    Wantirna, Victoria, Australia Knox Private Hospital Full time $104,000 - $156,000 per year

    Supportive management to foster your professional developmentGreat role for a Registered Nurse to step into a leadership positionFull time and part time opportunitiesAre you a Registered Nurse with excellent interpersonal and customer service skills, looking to step into more of a leadership role? Knox Private Hospital is looking for an Associate Nurse Unit...

  • Support Worker

    3 days ago

    Wantirna, Victoria, Australia Morcare Services Full time

    Join a reputable business with a large client base and consistent work.Morcare Services is looking for support workers to join our team and work with client based in Croydon, Bayswater, Wantirna, Ringwood, Ferntree Gully, Lilydale and surrounding areas. At Morcare Services, we exist to make a difference in the lives of the people we support. We are a proud,...

  • Physiotherapist

    1 day ago

    Wantirna, Victoria, Australia VMCH Full time $60,000 - $90,000 per year

    Join VMCH as a Physiotherapist this October in a fixed-term (12-month role)Deliver meaningful care close to home - role based across Melbourne's East and NorthEnjoy competitive rewards and benefit from excellent salary packagingAbout the roleWe're seeking a passionate Physiotherapist to join our Allied Health team within the At Home Aged Care (AHAC) service....

  • Occupational Therapist

    2 weeks ago

    Wantirna, Victoria, Australia VMCH Full time $80,000 - $120,000 per year

    Permanent full-time position-based Camberwell, Kew or WantirnaWork with a high performing team, hybrid WFH optionsCompetitive Salary, NFP Salary PackagingAbout the roleVMCH has a vacancy for an experienced Occupational Therapist to develop and implements high-quality person-centred services to support people with disabilities to achieve their goals and to...

  • Experienced Centre Manager Assistant

    2 weeks ago

    Wantirna South, Victoria, Australia Wantirna South ELC Full time $90,000 - $120,000 per year

    We are a highly motivated, experienced and innovative team and we support our people to be their best.Due to an internal promotion, we are seeking a passionate and experienced early learning professional to support our Centre Manager.Our Manager Assistant plays a crucial role in ensuring outstanding learning experiences and outcomes in a safe and secure...

  • Supported Playgroup Facilitator

    2 weeks ago

    Wantirna, Victoria, Australia Knox City Council Full time $80,000 - $100,000 per year

    What we trust you to deliverWe have an exciting opportunity for an enthusiastic Supported Playgroup Facilitator to join the Early Years Team. You will facilitate and deliver the Smalltalk Supported Playgroup program (funded by the Department of Families, Fairness and Housing (DFFH), including in home support, by providing opportunities for eligible families...

  • High Performance Manager

    1 day ago

    Wantirna South, Victoria, Australia Basketball Australia Full time $90,000 - $120,000 per year

    Who are we?As the national governing body, Basketball Australia (BA), in conjunction with our State & Territory member associations, is at the forefront of promoting, fostering, and developing the sport of basketball across the country. BA is responsible for safeguarding the sport in Australia.With a proud, rich history and a commitment to excellence, we are...

  • Registered Nurse

    3 days ago

    Wantirna, Victoria, Australia Arpad Aged Care Full time

    Calling all dedicated aged care nurses. We need Registered Nurses to join our stable and amazing nursing team.Want to join a not for profit organisation that really cares about residents and staff? Arpad Aged Care is a boutique aged care facility in Wantirna, specializing in elderly people with Hungarian backgrounds.We are a highly professional organisation...

  • Store Manager

    3 days ago

    Wantirna South, Victoria, Australia Sunglass Hut Full time $90,000 - $120,000 per year

    When you enter Sunglass Hut, you enter the House of Sun.We're looking for an energetic, driven and hands onStore Managerto lead ourKnoxteam.Sunglass Hut is a global leader in the sale of premium sunglasses with over 3,000 stores worldwide. We are home to some of the world's best brands includingRay-Ban, CHANEL, Prada, Miu Miu, Versace. and moreAt Sunglass...

  • Portfolio Office Lead

    3 days ago

    Wantirna, Victoria, Australia Knox City Council Full time $110,000 - $124,000 per year

    About the roleKnox City Council is seeking a strategic and collaborative Portfolio Office Lead to join our Strategy and Transformation team This role is pivotal in driving excellence across our portfolio and project management practices, ensuring visibility, governance, and continuous improvement.The role will work with the Head of Portfolio and Change...