Network and System Engineer

About Us:

Practical IT Solutions Pty Ltd (trading as Hands On IT) has over a decade of experience in the Australian IT industry, delivering reliable, on time networking and system engineering services to both enterprise clients and government organizations. Our rapidly growing client base spans various factories and offices across Victoria. As we continue to expand, we are looking to welcome new members to our team.

Position Details:

• Full-time role based in Melbourne

• Providing support across multiple client locations in Melbourne's Eastern and Northern suburbs

• Salary range: $70,000 - $80,000 + superannuation, depending on skills and experience

To apply, please submit the following (in Word document) to 

1. Cover letter

2. Resume

3. Detailed response addressing the key responsibilities below (applications without this will not be considered).

Skills and experience:

To be successful in this role, the applicants must have advanced skills and experience in the below:

• Degree in Information Technology, Computer Science or InfoSec / Cybersecurity

• MUST have experience in VIC government Education sector.

• Minimum 3+ years' experience in network and systems engineering or similar technical roles.

• Proven ability to design, configure, and manage Windows Server 2016/2019/2022, including roles such as AD DS, DHCP, DNS, Group Policy, and Failover Clustering.

• Administration of virtualisation platforms (Hyper-V, VMware), storage solutions, and system backups.

• Management of Microsoft 365 and Google Workspace tenants, including identity synchronisation and security policies.

• Configuration and administration of Cisco and Ubiquiti network equipment — switches, routers, VLANs, and firewalls (CCNA/CCNP certification highly regarded).

• Strong knowledge of network security, VPNs, and access control protocols.

• Familiarity with Azure, AWS, and cloud-based network monitoring or management tools.

• Demonstrated experience providing Tier 2/3 technical support and mentoring junior technicians.

• Excellent problem-solving, analytical, and documentation skills, with the ability to work independently across multiple client environments.

Key responsibilities:

• Design and deploy secure network and server infrastructures to meet client and project requirements.

• Analyse and optimise system performance, resilience, and scalability.

• Develop and maintain system architecture documents, network topology diagrams, and disaster recovery plans.

• Conduct technical audits and security assessments to ensure compliance with organisational standards.

• Collaborate with clients, vendors, and internal stakeholders to scope, plan, and deliver IT projects on time and within budget.

• Provide escalated support, diagnose and resolve complex issues related to servers, networks, and endpoints.

• Manage updates, patching, and system monitoring to ensure maximum uptime and reliability.

• Document configuration standards, changes, and procedures for knowledge continuity.

• Support training and mentoring of technicians to uplift internal capability.

Personal attributes:

• Motivated self-starter who can operate both autonomously and collaboratively.

• Strong communicator with the ability to explain technical issues to non-technical users.

• Analytical thinker with a structured approach to troubleshooting and documentation.

• Committed to continuous professional learning and process improvement.

• MUST have a valid driver's license and a car

About our culture and working environment:

• Supportive and educational environment.

• Flexible working conditions, work-life balance

• Access to the latest technologies as well as many professional training opportunities

• Working directly with the key stakeholders and industry suppliers.