Account Manager

2 weeks ago

Brisbane, Queensland, Australia Cleanskin Coffee Co Full time $90,000 - $120,000 per year

Account Manager, Coffee Specialist QLD

Cleanskin Coffee Co

  • Area to cover to be discussed and flexible
  • Full time
  • Attractive salary + generous bonus scheme + great benefits

Great opportunity to join our award-winning team at Cleanskin Coffee Co QLD

We are a local Brendale based, specialty coffee roasting company roasting multiple coffee brands and coffee blends.

We aim to provide coffee lovers with an exceptional and informed coffee experience.

The successful candidate must love coffee and must be an experienced Coffee Sales professional with established network in cafes sector of QLD.

Key Responsibilities include but not limited to:

  • Help our customers grow their sales by training them to make great coffees, as per agreed recipes.
  • Grow territory by maintaining customers and increasing the profitability of new and existing accounts.
  • Conduct barista & equipment training on site & in our Training Centre.
  • Conduct general services on espressommachinesm and grinders - calibrate to agreed recipes.
  • Relationships with existing customers: business owners, managers and baristas.
  • Upsell all café ancillary lines into our existing customers.
  • Support BDMs in acquiring new accounts via tastings, etc & as reasonable.

Skills & Experience:

  • Sales and Relationship building skills: for Existing Account Management
  • Customer Focus: always provide outstanding customer service and focus on understanding our customers
  • Sales admin skills: Accuracy in sales doc preparation - Basic MS Word, MS Excel and CRM (Trello)
  • Business Acumen: ability to negotiate commercially viable customer deals, and always within our Pricing policies.
  • Coffee Knowledge: Understand coffee production from crop to cup; Tasting and Sensory understanding of our commercial blends and single origins. Intermediate Espresso making, Latte art skills and Filter methods.
  • Coffee Equipment Knowledge: understanding of our equipment solutions per our Equipment Solutions by Brand policy; Troubleshooting skills to support existing customers by phone and in-café.
  • Commercial understanding of supply of coffee products and coffee equipment solutions into cafes market - Highly desirable

What you will love about working with us:

Delivering better outcomes for our café partners takes innovation, care and a customer focus. In these times of uncertainty for the café segments, we are laser focused on supporting our cafes grow their businesses. Here at Cleanskin Coffee Co, you'll be equipped with all kinds of support and opportunities to make an impact to our customers and to help us lead our exceptional team of coffee professionals.

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