Customer Service Representative

1 week ago

Molendinar, Queensland, Australia Budget Pet Products Full time $45,000 - $60,000 per year

Location: Gold Coast, QLD

Work Type: Casual, Office-Based Role

What makes us different?

  • Great team environment and vibes
  • Pet-friendly office space.
  • No weekend, public holiday or night work - we fit around your lifestyle and personal commitments.

About us:

Budget Pet Products is Australia's largest family-owned online pet retailer. Our vision is to make pet ownership fun and affordable, yet simple. As a family-owned business, we prioritise employee wellbeing and are committed to creating a fun, innovative, and supportive workplace culture where every team member feels valued.

About the role:

Join our friendly, pet-passionate team in a key role, delivering outstanding support to our customers and ensuring they have a positive experience with our products and services. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

What you'll do:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide product and service information to customers.
  • Process orders, returns, and exchanges.
  • Resolve customer complaints and issues in a satisfactory manner.
  • Maintain accurate customer records and documentation.
  • Collaborate with other departments to ensure customer satisfaction.
  • Continuously improve customer service skills and knowledge of products and services.

What you'll bring:

  • Previous experience working in a customer service-based role (preferably within a call centre environment).
  • A great attitude and friendly phone manner.
  • Strong interpersonal and problem-solving skills.
  • Comfortable working independently as well as within a team.
  • Confidence using various computer systems inc. Microsoft Office, Live Chat and CRM platforms.
  • A love for pets (industry knowledge is a bonus)

Apply now

Turn your passion for people & pets into a career by submitting your application today We can't wait to hear from you.

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