Service Scheduler

1 week ago

Perth, Western Australia Westcool Full time $60,000 - $80,000 per year

We're Hiring: Service Scheduler & Coordinator

Location: Wangara, WA 6065

Employment Type: Full-Time

Start Date: Immediate Start Available

Are you highly organised, proactive, and thrive in a fast-paced environment? Do you enjoy being the key link between technicians, clients, and service teams to ensure seamless operations?

We're looking for a Service Scheduler & Coordinator to join our dynamic team In this pivotal role, you'll coordinate field service activities, manage schedules, support inventory control, and ensure our service operations run like clockwork.


Key Responsibilities:

Scheduling & Coordination

  • Manage daily technician schedules in collaboration with Service Managers.
  • Coordinate planned works and liaise with clients to confirm appointments.
  • Allocate and oversee subcontractor jobs from initiation to completion.
  • Arrange travel logistics for remote works.
  • Manage technician leave and update schedules accordingly.

Job Management & Reporting

  • Support job reporting and documentation with Service Admin and HVAC Manager.
  • Raise purchase orders and issue subcontractor POs for maintenance tasks.
  • Monitor job notes, technician hours, and parts used.
  • Escalate complex job progress updates to management.

System & Process Management

  • Oversee job tracking through Uptick and ensure accurate task locations.
  • Proactively resolve field and service department issues.
  • Help improve procedures for order tracking and workflow.

Warehouse & Inventory

  • Control incoming parts and maintain technician storage areas.
  • Monitor inventory levels and advise on shortages or reorders.

General & Ad-Hoc Duties

  • Handle incoming service-related calls and client inquiries professionally.
  • Assist with various administrative tasks as needed.
  • Escalate unresolved or complex issues to management promptly.

What You Bring:
  • Experience preferred in a scheduling or coordination role, but training can be provided for the right candidate.
  • Excellent communication and multitasking skills.
  • Strong attention to detail and the ability to prioritise under pressure.
  • Confident using scheduling/job management software (e.g., Uptick or similar).
  • A team player with a customer-first attitude.

Why Join Us?
  • Be part of a supportive, growing team with a strong company culture.
  • Work in a varied, fast-paced role that makes a real impact.
  • Opportunities for growth and ongoing development.
  • Varied and interesting work across multiple functions.
  • Competitive salary and great work-life balance.
  • Paid day off for your Birthday
  • Quarterly Social Events.
  • Free Dress Fridays.

Ready to take the next step in your career?

Apply today with your resume and a brief cover letter outlining your experience and availability. We look forward to hearing from you

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