Scheduler

Position Description

Reporting to: Scheduling Team Leader

Direct Reports: Not Applicable

Location: Perth Metropolitan Area

Date: August 2024

Purpose of this position

The key purpose of the Scheduler position is to conduct the rostering function of the individual support

services. This includes allocating suitable staff to client support shifts, liaising with internal and external

stakeholders, applying problem solving skills to work through rostering challenges, providing support and

advice to Support Workers regarding service provision queries, and processing administrative tasks as

required.

The aim of successful rostering is to ensure that the needs and preferences of the clients are met, that

staff utilisation is maximised and that all relevant communication is provided in a timely manner.

Key Responsibilities and Duties

Responsibilities and duties include but not limited to:

1. Schedule person-centred supports with support workers matched to individuals

2. Establish and maintain positive, professional relationships with families, support workers and
   
   relevant external vendors

3. Recognise, value and nurture the talents of support workers and the people they support,
   
   ensuring person-centred relationship- based support

4. Manage annual leave and personal leave of support workers, ensuring that information is
   
   accurate and up to date and approve or decline leave requests

5. Take action and follow correct procedures when feedback and complaints are received

Statement of Duties – Position Specific

Understanding the people we support:

1. Appreciate and understand the issues experienced by people with disability and their families

1. Minimise the impact of scheduling and support worker changes

Service Delivery:

1. Ensure timely response to scheduling support workers for new and existing people that we

support

1. Ensure that appropriate breaks and travel time are accurately incorporated into rosters

2. Ensure that the provision of supports is consistent with the policies and procedures of Directions
   
   and its funding body

3. Ensure efficient rostering and coordination of support workers to maximise their availability to
   
   individuals and families

PC-F-035

Position Description: Scheduler

1. Participate in the on-call roster

2. Schedule staff inductions and training

3. Use and populate CRM database in accordance with the requirements of Directions and funding
   
   bodies

4. Provide cover for support worker shifts as required if unable to fit suitable cover

5. Complete and process daily approvals

Relationships and communications:

1. Create, negotiate and build effective relationships and rapport with individuals, families and

support workers

1. Develop and maintain professional and functional relationships with peers and colleagues within
   
   Directions

Directions undertakes to maintain a positive workplace culture that results in strong motivation,

commitment and productivity. To ensure this all employees demonstrate values and behaviours that

value diversity and promote accountability, co-operation and respect in the following areas:

Reporting:

Follow all reporting and recording requirements of Directions.

Statement of Duties – General

Teamwork

1. Work as part of the team and work autonomously as required

1. Ensure effective information sharing and communication including attendance at meetings and
   
   contribution to communication strategies

2. Participate in relevant training

3. Demonstrate a willingness to participate in team and planning discussions to resolve potential
   
   conflict

Environment

1. Ensure all work-related activities are carried out in compliance with the NDIS Service Standards

1. Any procurement of goods and services include consideration of the environmental footprint

2. Minimise wastage of office materials through reduction, reuse or recycle principles

3. Participate in environmental awareness activities

4. Report environmental issues to appropriate people

Continuous Improvement

1. Contribute to continuous quality improvement by constantly seeking out opportunities to improve

work practices and procedures

1. Assist the quality evaluation process by identifying, incorporating best practice and providing
   
   regular reports on quality activities undertaken

PC-F-035

Position Description: Scheduler

Workplace Health and Safety

1. Contribute to the maintenance of an occupationally safe and harassment-free workplace

1. Ensure workplace health and safety issues are considered in all aspects of duties performed

2. Maintain high standards of performance and adopt a proactive approach to occupational health
   
   and safety issues

3. Ensure compliance with statutory requirements and company policies and practices

4. Report all observed safety incidents and hazards and recommend improvements

5. Comply with all state and federal anti-discrimination, bullying and sexual harassment legislation

6. Have an awareness of the SHCADS award and how this is applied to rostering

Other

1. Ensure the confidentiality of any and all information obtained in relation to the position

1. Comply with Directions' internal quality systems, policies, procedures and protocols

2. Represent Directions in a professional and credible manner in all interactions with the community
   
   and other external stakeholders

3. During normal working hours focus attention on the activities of Directions

4. Conduct all activities in accordance with relevant legislation including Equal Employment
   
   Opportunity, Anti-discrimination, and Occupational Health and Safety

5. All other tasks as directed that are reasonable and appropriate for the role

Selection Criteria

Academic Qualifications and other Credentialing Requirements

1. Certificate III in Disability (Desirable)

Work Experience, Skills & Competencies

Demonstrated relevant experience in the following areas:

1. Previous experience in a scheduling role, demonstrating highly effective people skills and
   
   delivery of outcomes for people with disability and their families, or within aged care

2. Excellent communication and interpersonal skills with demonstrated ability to engage people from
   
   all backgrounds

3. Good problem-solving skills with the ability to find solutions autonomously

4. Possess a diligent, 'can-do' attitude and thrive in a fast paced, dynamic environment

5. Demonstrated ability to take responsibility, with the capability to work on your own initiative and
   
   within a team

6. Proven skills to work well under pressure and at a fast pace

7. Willingness to work flexibly as required and manage competing priorities

8. High level of competency with Word and Excel, knowledge of SMS and/or Visicase would be an
   
   advantage

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Position Description: Scheduler

1. Sound knowledge of the NDIS

Additional Requirements

This position will be required to provide the following –

• Proof of Qualifications (if relevant)

• Current and valid NDIS Worker Screening Check

• Current Working with Children Check

• Current Driver's Licence

• Roadworthy, appropriately registered and insured vehicle

Reporting Lines

Reporting Relationships

Chief Executive Officer

Responsible to

Operations Manager

Responsible to

Scheduling Lead

Responsible to

This Position

Position Type and Remuneration

Employment framework: Social, Community, Home Care and Disability Services Industry Award 2010

(SCHADS)

Position Status

Position Type: Full time

Position Term: Permanent Position

Period: Not Applicable

FTE for this Position: 1 Full time equivalent = 38 hours per week

Hours per Fortnight 76 hours per fortnight.

Note: A Full time equivalent (1FTE) at Directions is seventy-six (76) hours per fortnight.

Remuneration

Award Level: SCHCADS Level 3

(Plus Salary Packaging)

Superannuation: Statutory Superannuation Guarantee

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Position Description: Scheduler

About Directions

Directions was established in 1994 and has been providing a wide variety of support services since then

across the metropolitan area.

We pride ourselves on providing relationship-based support that enables people to dream big and

achieve their desired goals. We recognise that support is not limited to the person with disability, and we

work flexibly and innovatively with families, strengthening the entire unit.

Directions supports people who have access to their own funding through the National Disability

Insurance Scheme (NDIS), and through block funding in areas not yet covered by NDIS.

Our staff and volunteers are an exceptional group of people who build strong relationships with the

people that we support and their families and thrive on sharing their lives.

We provide opportunities for people to participate in family and community activities of their choice that:

encourage lifelong learning; lead to increased independence; promote friendships; and enable people to

actively contribute to their community.

Our Values

Working together / Having energy and enthusiasm / Making a difference / Being creative and flexible /

Being compassionate / Being honest