Administration Officer

• Fast paced Rehabilitation and Allied Health department
• Supportive team environment
• Career progression opportunities
• Casual roles available – base rate + 25% casual loading

Don't pass up the opportunity to work for Gold Coast Private Hospital.

Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?

About the role

We are seeking an experienced Administration Officer with outstanding customer service skills to work with our Rehabilitation and Allied Health team on a casual basis. The successful applicant is required to be a role model of our Building Excellence values and will be a vibrant addition to our team.

This role entails administration duties such as reception, filing of medical records, liaising with allied health and nursing staff, transferring and discharging patients in our PAS system, meeting and greeting patients and guests and anything else needed in the day to day running of the department.

As an Administration Officer your responsibilities will include:

• Maintain accurate and effective record management systems including preparation of medical records
• Collate occupancy lists and reports and liaise with VMOs regarding current patient lists
• Perform Health Fund Checks for inpatient and day programs and obtain informed financial consents for treatment
• Prepare claim forms, acute care certificate and rehabilitation certificates
• Perform day rehab and outpatient service appointment scheduling
• Assist with LOS reporting, occupancy and activity data collection and managing non-attendances
• Review SMS appointment reminder responses
• Assist with equipment sales and other payments such as excess payments
• Manage busy reception desk including phone and walk in enquiries for the entire team
• Coordinate with staff from other departments
• Complete other clerical tasks such as data entry

About us

Established in 2016, Gold Coast Private Hospital is a state-of-the-art, 339-bed facility located in the heart of the Gold Coast Precinct in Southport.

With 22 operating theatres, Gold Coast Private Hospital offers a wide range of specialties including, but not limited to, 24/7 Emergency Care, Medical Services, Orthopaedics, Bariatrics, Neurosurgery, Plastic Surgery, ENT (Ear, Nose, and Throat), General Surgery, Obstetrics, Cardiac Care, and Oncology.

Gold Coast Private Hospital is committed to continual growth, providing exciting opportunities and professional career pathways in healthcare.

Essential Requirements:

• Demonstrated previous experience in a fast-paced Medical Administration/Reception role
• Knowledge of hospital-based rehabilitation is highly desired including familiarity with acute care certificates, rehabilitation certificates, attendance and claim forms and IFCs
• Flexibility to work any shifts across a Monday to Friday roster including providing casual cover for both emergent and planned leave
• Sound knowledge of Microsoft Office applications/ knowledge of Webpas inpatient, billing and outpatient modules would be ideal
• Excellent communication skills
• Outstanding customer service skills
• High level organization skills
• Ability to follow instructions and take directions as required
• Money handling and eftpos management, and finalising banking including completion of balance sheets for transaction history each day
• Previous experience in a hospital or rehabilitation department administration or medical environment will be highly regarded

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance (permanent staff only)
• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

Applications close: 16th October 2025