Sales & Service Coordinator

5 days ago

Fairfield Victoria, Australia Woods & Co Full time $60,000 - $80,000 per year

Woods & Co have partnered with a dynamic, family-owned commercial supplier of fasteners and construction supplies, renowned for their commitment to exceptional service and quality. We're thrilled to source a Sales & Service Coordinator who will play a key role in driving sales excellence and supporting the team within this thriving organisation.

As a Sales & Service Coordinator, you are expected to provide exceptional customer service and sales support through accurate order processing, timely responses, proactive communication, and teamwork. This role is responsible for ensuring customers, suppliers, and account managers experience reliable, efficient, and professional service in line with company standards.

What's in it for you?

  • $70,000-$80,000 + Super
  • Be part of a supportive business with a strong team culture.
  • Opportunities to grow and progress within the organisation.
  • Full-time position, Monday to Friday (no weekends).
  • Collaborate with a dedicated Trade Sales & Service team, supported by a Logistics Coordinator and an Operations Manager.

What do you do?

  • Answer inbound calls, emails, and counter/walk-in enquiries promptly and professionally.
  • Process orders, quotes, returns, and repair requests accurately and in a timely manner.
  • Provide product information, pricing, and availability to customers.
  • Check all order details, picking slips, deliveries, and forms to ensure accuracy.
  • Share knowledge, ideas, and feedback with colleagues to improve service and efficiency.
  • Collaborate with warehouse, logistics, and finance teams to ensure smooth delivery and invoicing.
  • Uphold the companies' service standards of responsiveness, accountability, and going above & beyond.
  • Maintain a professional and positive attitude during all interactions, even in challenging situations.
  • Build rapport with customers and suppliers to strengthen long-term relationships.

What do you need?

  • Minimum of 3+ years in a similar role (internal sales or sales support), with specific experience in fasteners and/or construction-related products.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and ERP systems.
  • Strong communication skills (phone, email, and face-to-face).
  • Attention to detail and accuracy in order processing.
  • Ability to multitask and manage competing priorities under time pressure.
  • Positive, enthusiastic, and solutions-focused mindset.
  • Team player with a willingness to support colleagues and share knowledge.

If you're as passionate about this position as we are then please don't delay and APPLY NOW We are interviewing immediately. For a confidential discussion please contact Elizaon OR 

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.

*You will only be contacted if shortlisted

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